Scheduling Administrator

5 months ago

Melbourne, Australia Origin Energy Full time

Hybrid working environment
- 12 month Contract
- Melbourne based

Build your career at Origin and see where it takes you - it could be a new role, a new location or a higher level of responsibility.

**Check out this great opportunity at Origin.**


**THE ROLE**

As part of the National Response Centre, the Scheduling Administrator is responsible for efficient and proactive delivery of all administrative functions connected with the scheduling and dispatch of all field services activity, to both Acumen and Contracting technicians.

Reporting into the Service Delivery Manager, this contract role is a fantastic opportunity for someone wanting to gain more experience within a call centre environment in a customer centric role.

**Key responsibilities include**:

- Optimise field service work, planning and allocating jobs to be logístically sound, efficient and an effective use of resourcing.
- Managing client stakeholder conversations in compliance with direct client guidelines ensuring a positive end customer experience.
- Participate actively in problem solving and finding solutions for scheduling difficulties and challenged in consultation with and support from Work Force Controller and other stakeholders.
- Day to day liaison with field resources and supervisors as well as client stakeholders, responding to enquiries and feedback in a prompt, efficient and supportive manner.
- Inbound and Outbound retail business and life-support customers to schedule appointments.

**ABOUT YOU**

You’ll need to be driven, have an eye for detail, and be extremely organised. You will have proven analytical skills and comfortable completing administration and supporting functions within a corporate environment.

**More about you**:

- Minimum of 2 years relevant experience in a customer service, call handling and/or scheduling administrative role
- Good organisational and communication skills
- Ability to work in a fast moving, highly compliant environment
- Prioritisation and time Management skills
- Demonstrable skills in building/maintaining relationships with supplier/stakeholders
- Efficient and accurate data entry skills
- Solid computer literacy - competent with Microsoft suite of products such as Word, Excel, Power point and office
- The incumbent should present professionally, be articulate, competent, discrete, flexible and can work extended hours where required

**Origin - Where good change happens**

If you feel you have transferable skills, are eager to learn, and would be a great fit for this new role, we’d love to hear from you.
Roles are generally posted internally for five business days.

For more information contact: Bernadette Kwasny

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