Singleton Veterinary Hospital- Receptionist

2 weeks ago

Singleton, Australia Apiam Animal Health Full time

**Seeking an experienced receptionist to look after our clients so we can look after their pets**:
As part of the Apiam Animal Health group of regional and rural veterinary clinics across Australia, Singleton Veterinary Hospital is a mixed animal practice that prides itself on having a great relationship with clients, customer satisfaction and going above and beyond in patient care.

**We are on the hunt for our next superstar customer-focused experienced Receptionist to look after our clients so we can look after their pets**

**The role**:

- Providing outstanding customer service over the phone and face-to-face.
- Welcoming clients and their pets to the clinic.
- Managing appointments for clinical staff.
- Liaising with vets and vet nurses to ensure efficient daily scheduling.
- Processing invoices and payments.
- Ensuring a neat and tidy presentation of the reception and waiting areas.

**To be successful**:

- Minimum 4 years’ experience in a customer service role is essential.
- Reception experience in a vet clinic or animal care industry knowledge is advantageous.
- Must genuinely love helping clients and have a mature approach for tricky conversations
- Ability to multi-task with excellent time management skills.
- Excellent team player and communicate well with clients, your colleagues and managers.

**Why you should apply**:

- Permanent position
- Paid volunteer leave, maternity leave and Apiam Reward Day (extra day of annual leave)
- Discounts from various retail, travel, fitness and health providers.
- Everyone on our team is highly valued we take pride in having a positive and friendly clinic culture.
- Work life balance and mental health taken seriously, we have our own Mental Health First Aid Officer and an excellent Employee Assistance Program.
- Opportunities for further career development within an industry leading organisation.
- Please note this is not an entry-level position and we will only be considering applicants with customer service experience.

**Location**:
Singleton, New South Wales

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