IT Support Analyst

2 weeks ago

Perth, Australia Talison Lithium Full time

**IT Support Analyst (Level 1/2)**
**Greenbushes Lithium Operation**

Multiple Residential Full Time Positions

**Talison Lithium is the world’s leading lithium minerals producer with the world’s largest high-grade ore body.**
- Information Systems and Technology (IST) compromises Information Technology (IT), and Operational Technology _
- (OT) at Talison deals with technologies that can improve control and decision-making associated with operations, _
- maintenance and support services. The strategy is to develop clear outcomes for IT and OT projects based on close _
- consultation with stakeholders and an excellent understanding of the technology capabilities and limitations. _
- IST remit includes selection, implementation and support of data production systems and process control systems _
- (PCS), PCS and data standards, OT servers and network, IT & OT cybersecurity, data systems and PCS stand-alone _
- projects and OT component of large projects such as new plants and expansions. As well as supporting end users _
- with required hardware and software, networking and user support. _

**About the Role**

We are seeking an experienced, resourceful and detail-oriented individual who is willing to show initiative and

contribute a positive and adaptable attitude to our multi-functional Information Technology **(IT)** team.

Reporting to the Service Desk Supervisor, you will play a pivotal role as part of a small and dedicated team of IT***

professionals. Bring your enthusiastic approach and customer service brilliance with the ability to manage multiple

requests with different priorities, within agreed time frames.

data logging systems and basic networking support.

This is a permanent, full-time position working an attractive residential roster (8 days on, 6 days off, 10 hours per

day).

You will have a technical background in information technology support and will have worked as part of a service

desk team previously and display:

- experience in Windows 10, 11 and Microsoft Office 365;
- experience providing outstanding support to a range of users;
- high level computer literacy and problem solving skills;
- excellent interpersonal and communication skills;
- network troubleshooting;
- an ability to demonstrate initiative and attention to detail;
- well-organised and have a professional manner with focus and proactive approach to customer service;
- a team player yet be able to work independently when required;
- adaptability. A willingness to learn is key in this role;
- creates a positive customer support experience that builds strong relationships;
- log and resolve incidents and requests, and manage IT outages and disruptions;
- setup, configure and deploy new IT hardware across the company;
- create and maintain documentation;
- work closely with the IT Team and take initiative to improve IT operations;
- effectively prioritize and handle multiple tasks simultaneously;
- gather information relating to outages and work with senior resources to minimize downtime; and

**Benefits of working with Talison**

The benefits of working with Talison are many and include:

- residential role with a family and lifestyle friendly roster - be home with your family every night;
- attractive salary, commensurate with skills and experience;
- income protection insurance;
- life Insurance for company superannuation employees;
- salary sacrifice options for remote area housing, motor vehicles and superannuation;
- participation in site performance-based monthly incentive scheme; and
- structured career progression opportunities with commensurate salary increases.

**Supporting a diverse workforce**

Talison strongly encourage applicants of diverse backgrounds and experience to apply. Talison takes pride in its

unique location and the excellent work/life balance offering that our employees enjoy. Talison recognises that we

are strengthened by diversity and are committed to providing a work environment that strives for inclusivity and

where everyone is treated fairly and with respect.

**How to Apply**

Applications, including a cover letter, CV, and referees, can be submitted via SEEK.

Successful applicants are required to reside within 60 minutes’ drive of the Greenbushes Lithium Operation to

comply with Talison’s Distance from Work Standard.

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