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Workforce Forecasting Lead

5 months ago

Perth, Australia Commonwealth Bank of Australia Full time

**Workforce Forecasting Lead** - Flexible Locations**
- You are a passionate advocate for workforce management, excelling in data analytics.
- Focused team delivering world-class results for stakeholders with high performance.
- Delivering exemplary experience for Bankwest, stakeholders, and CBA Group.

**Amazing opportunity for an experienced senior Workforce Forecaster to join us, with flexibility of location.**

**See yourself in the team.**
Our team develops strategic resource plans for Bankwest operations, aiding critical resourcing decisions with medium-range forecasting and optimizing performance through data-driven insights.

**Do work that matters**
As the Workforce Forecasting Lead, you will provide medium-long-term forecasting for resourcing, budgeting, and productivity. Responsible for E2E long-term forecasting, collaborating to meet budget and customer outcomes, driving operational efficiencies, and leading productivity initiatives with Finance and business stakeholders.

**More specifically, you will**
- Manage stakeholder relationships, collaborate with various business areas to optimize outcomes, and build the annual budget plan.
- Develop analytical models to forecast operational impacts for change initiatives, supporting workforce planning readiness to mitigate change impact.
- Lead and contribute to productivity initiatives to deliver operational efficiencies, cost savings, and improved customer outcomes.
- Tailor recruitment planning with metrics aligned to strategic site footprints and analyse to forecast volume trends and optimize resource plans.
- Develop run-rate forecasts and work with key business stakeholders to ensure they 'close the gap' to budget forecasts.
- Support end-of-month budget reconciliation and forecasting.
- Provide workforce planning support for project initiatives and establish critical cadence to drive business outcomes while prioritizing people and engagement.

**We want to hear from you if you have**.
- A solid track record of strategic forecasting **(Essential)**:

- Experience pitching options & benefits to senior management.
- Workforce Management Team experience in a Contact Centre environment **(preferred)**:

- Meeting objectives, deadlines, managing priorities.
- Delivering outstanding service to customers.
- Solutions-oriented with positive attitude

We support our people with the flexibility to balance their work. Talk to us about what might be possible for this role.

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Advertising End Date: 09/03/2024