Retail Admin Assistant

Retail Admin Assistant

Company Overview:
RapidClean Illawarra is a leading provider of cleaning supplies, equipment, and solutions in the Illawarra region. We are committed to offering top-quality products and exceptional customer service to our clients, ensuring their cleaning needs are met with efficiency and excellence.

Position Overview:
We are seeking a dedicated and customer-focused individual to join our team as a Retail Admin Assistant. This role will be based in our showroom office and will primarily involve assisting customers, processing orders, and providing administrative support to ensure smooth operations.

**Responsibilities**:
1. Customer Service:
Greet and assist customers in a friendly and professional manner.

Answer inquiries about products, pricing, and availability.

Provide product recommendations and guidance based on customer needs.

Handle customer complaints or concerns with patience and empathy.

Ensure customer satisfaction by addressing inquiries and resolving issues promptly.

2. Order Processing:
Receive and process customer orders accurately and efficiently.

Input orders into the system and generate invoices.

Coordinate with warehouse staff to fulfill orders in a timely manner.

Track order status and provide updates to customers as needed.

Ensure accuracy of order details, including product codes, quantities, and pricing.

3. Inventory Management:
Monitor inventory levels in the showroom and replenish stock as needed.

Conduct regular stock checks to identify shortages or discrepancies.

Assist with inventory counts and reconciliation as required.

Update inventory records and maintain accurate stock levels in the system.

4. Administrative Support:
Assist with general administrative tasks such as filing, scanning, and data entry.

Maintain organized and tidy workspaces in the showroom and office area.

Collaborate with other team members to ensure seamless operations and excellent customer service.

Perform other duties as assigned by management to support the overall goals of the company.

Qualifications:
Previous experience in a retail or customer service role is preferred.

Strong communication and interpersonal skills.

Excellent organizational and multitasking abilities.

Attention to detail and accuracy in data entry and order processing.

Ability to work effectively in a fast-paced environment and handle multiple priorities.

Positive attitude and willingness to learn and grow within the role.

Working Hours:
8am-4:30pm

Monday to Friday schedule.

**Job Type**: Part-time

**Salary**: From $23.00 per hour

Expected hours: 16 - 32 per week

Schedule:

- 8 hour shift

**Experience**:

- Microsoft Office: 1 year (required)
- Administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person