Counsellor / Wellbeing Officer

**Contract type**:Part Time
- permanent.

**Location**: Waterloo.

**JOB OVERVIEW**

We are looking for an experienced Student Counsellor and Wellbeing Officer, this is a non-teaching role which plays a crucial role and responsible for providing support and guidance to students in matters related to their well-being. This includes conducting individual counselling sessions, creating and implementing wellbeing initiatives, and collaborating with other departments to ensure that students have access to the resources they need.

**ABOUT THE ROLE**
- Ensuring a warm supportive environment for students.
- Being a visible and proactive student support person while building rapport with the onshore and offshore student cohort.
- Providing wellbeing support and strategies for student cohort including a program of guest speakers.
- Assessing students’ needs and developing appropriate case management plans.
- Flagging possible students of concern to the Student Services team and Associate Director Student Experience.
- Supporting students through any challenges they encounter during studies and assisting students to remain engaged throughout the student journey.
- Acting as an advocate for students providing them with formal and informal counselling support.
- Liaising with under-18 coordinators and parents for specific under-18 students of concern.
- Contributing to the orientation of new students each intake.

**Compliance**
- Keep abreast of regulatory updates for Student visa holders.
- Maintaining records of student visits

**Study Group Network**
- To work closely with other Study Group Colleges across Australia and New Zealand to share good practices and ensure consistency of processes.
- To actively support the Study Group’s Strategic Pillars and targets as outlined in the 2024 strategic plan and to work with Study Group central functions to ensure organisational-wide policy and compliance alignment and adherence.

**Contribute to a supportive, positive and safe workplace**
- Comply with company policies and procedures including WHS & Child Protection legislation requirements.
- Ensure as far as is practical that the workplace, under your control, is safe and without risks to health and safeguarding.

**ABOUT YOU**
- Extensive experience working with culturally diverse clients in a counselling or support role.
- Highly developed communication skills.
- Must work independently with mínimal supervision.
- Previous experience working in an International Education Provider.
- Membership or registration with professional bodies like ACA.
- Knowledge of the National Code and ESOS Act.
- Valid Working with Children Check.

**ABOUT US**

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

**ORGANISATIONAL COMPLIANCE**

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted
- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

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