Claims Consultant

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it

We are now seeking applicants for our Insurance team as a Claims Consultant. Aligned to the Allied Moving Services brand, our role offers Work from Home flexibility with a hybrid set up under our Work From Home policy.

Why work for Sirva?
Being an international brand with a cross regional structure your career opportunities could be endless You can make colleagues, connections, and friendships the world over with Sirva.
Diversity and inclusion is part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.

Want to hear more?
You will be primarily responsible for assessing and settling Allied clients claims according to policy and within best practise when engaging with clients. This role involves managing our clients satisfaction with the Allied brand during difficult circumstances of potentially lost or damaged possessions during their household relocation. You will interact with clients within the legal requirements of our insurance product.

**Key responsibilities will include**:

- To ensure that the potential brand damage from a claim is mitigated through delivery of professional, diligent, empathetic and timely customer service.
- To receive initial claim advice from customer and after ensuring customer has appropriate Transit cover, dispatching claim information to the customer.
- Follow up and review documentation, and liaise with branch/agents to ensure a full and timely assessment of a claim.
- Arrange quotations and repair of lost/replacements items as required. Where appropriate, to conduct or arrange inspections or recommend appointment of an external loss assessor.
- Undertake thorough investigation to trace missing items and establish probable cause of damage.
- Assess and settle claims in a timely manner within designated authority levels or escalate a settlement recommendation to Customer Service Supervisor - Claims for further instruction and guidance on claim settlements & policy where above the authority limits.
- Make assessments and negotiation decisions that are both within the policy/legal requirements and are reasonable given the facts presented.
- To negotiate settlement details with customers

Who are we looking for?
- Attention to detail with demonstrated accuracy of information
- Time management & organizational skills
- High level verbal, written communication skills
- Interpersonal skills
- Previous General Insurance claims position (Home, Motor, Marine Transit)

Interested In applying?
If this seems like the role for you, don’t hesitate Hit the APPLY NOW to provide a resume and cover letter.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.