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Customer Service Administrator

3 months ago

Brendale, Australia Stirling Group Full time

**Project Administrator/ Customer Service Admin (Stirling Machinery)**

**Stirling Group (Brendale)**
- **Excellent working culture**
- **Growing, established business**
- **Values driven environment**

**About Stirling Group**:

- _**Accurate Australia, Accurate New Zealand, Panel Tools, Stirling Machinery, **_The Stirling Group is the parent of FOUR integrated companies specialising in both solid timber and manufactured boards industries. Offering total support solutions from Capital Equipment right through to tooling and maintenance services. Our dedication and passion are resulting in continued growth in Australia and New Zealand.

The company culture begins with a “people first” ethos which includes their employee’s families, suppliers, and customers. Loyalty is a two-way street at the Stirling Group.

We have a clearly mapped five-year plan and vision for the Group and this role will play a pivotal role within our strategy. We are expecting 2024 to be a significant year for the Stirling Group.

CORE VALUES

**Best Outcome** - Outcomes, delivered skilfully drive us. We don’t believe in “band-aid solutions” to serious problems.

**Collective Effort** - Our success is built on all our skill, enthusiasm, and commitment to the team. We are stronger together, no one delivers alone.

**Understand the Environment** - We get that no two days are the same but have a vision to smooth out the bumps through solid processes and innovation.

**Better than Yesterday** - Whether it be a technical skill, or how we engage or communicate, we intentionally seek to get better at what we do.

**About this role **

This role is responsible for project administration, including:

- Administration and coordination of all international orders and shipments.
- Coordination of shipments and documentation with international stakeholders
- Collating all documentation and advising on process/ delays and ETA into our CRM (Salesforce)
- Scheduling staff to complete project tasks (international and domestic).
- Follow up with internal and external stakeholders to ensure tasks have been completed and all documentation is in place.
- Raise Purchase orders for Capital Equipment and Machinery Spare Parts.
- Liaise with clients to schedule project tasks and answer any client queries.
- Liaise with shipping providers regarding quotes, dates, shipments, and logístical questions.
- Keep the company’s CRM up to date with information related to clients and projects.
- Follow up payments to ensure projects are on track
- Place hardware and software orders needed to complete projects based on the information you’ve provided.

**To be successful in this role you will have**:

- Excellent administration skills.
- Exceptional attention to detail and accuracy
- Ability to successfully coordinate the delivery of tasks by multiple people.
- Very good customer service skills.
- Ability to follow a process and use the tools that support the process.
- Predisposition to exercise initiative. And ask questions.
- Good written and verbal communication skills.
- Good time-management and prioritization skills.
- Willingness to take ownership of a role and make it their own.
- Experience in international freight and currency is a benefit but not essential.If you are a motivated, switched-on individual who’s looking to grow and develop their administration skills, particularly in the area of project coordination and management then this is the role for you

**Salary**: $60,000.00 - $68,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Brendale, QLD 4500: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service : 2 years (required)
- Project management: 2 years (required)
- International freight: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person