Retail Manager

2 weeks ago

Sydney, Australia Scentre Group Full time

**Our Story**

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’

**Your opportunity**

We have an exciting opportunity for a customer-obsessed Retail Manager to join our team at Westfield Kotara.

Reporting to the Centre Manager, this role will allow you to develop and own the relationship with our retail partners, supporting their success, driving their results, and championing their needs to improve the customer experience and create better commercial outcomes for retailers and Scentre Group.

Your key responsibilities will include:

- Contributing to customer and retailer-focused activities that cover the day-to-day management and operations of the Centre and excellent everyday presentation
- Building strong relationships with Centre retail staff, customers and community stakeholders
- Identifying areas of strategic opportunity in relation to retailers and customers, creating short and long-term roadmaps that contributes to improved retailer and Centre performance
- Acting as a change advocate, initiating and supporting new programs that impact the retailer and customer experience and overall business performance
- Resolving issues and influencing internal stakeholders to deliver the best business outcomes
- Dealing with Centre incidents and emergencies in accordance with company procedures
- Willingness to act as Duty Manager from time to time on a rotating roster with the rest of the Centre Management Leadership Team
- Act as the Centre Manager in their absence

**What will set you apart from the rest?**

The talent we are looking to attract will be;
- Customer obsessed and wanting to deliver extraordinary experiences every day
- Proven track record in a similar role, with a strong commercial focus, ability to identify opportunities that will increase income streams
- Excellent customer service and communication skills, with the ability to build strong relationships with customers and stakeholders
- Strong leadership and people management skills, with the ability to motivate and develop a team
- Solid analytical and problem-solving skills, with the ability to use data and insights to inform decision-making
- Flexibility to work flexible hours including evenings and weekends
- Relevant qualifications in management, leisure, hospitality or related fields preferred

**What sets **us **apart from the rest?**
- A collaborative, welcoming, inclusive and supportive culture
- Gender-neutral parental leave - 18 weeks paid with no qualifying period.
- Life Leave - additional five days paid leave to use however you like on top of your four weeks annual leave.
- Diverse career paths - Opportunities to cross-skill and develop working with over 70 different professions within the team.

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work every day because we believe our differences contribute to our success and ensures a workforce that reflects the customers we serve, in the communities in which we operate. This commitment is backed by executive and employee-led working groups including LGBTI, gender equity, mental health & wellbeing, working flexibility and disability alongside other initiatives. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

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