Current jobs related to Manager - Change & Delivery - Sydney - Commonwealth Bank of Australia

  • Marketing Manager, Amp Bank

    4 weeks ago

    Sydney, Australia AMP Full time

    Marketing Manager, AMP Bank If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Change Manager

    3 weeks ago

    Sydney, Australia AMP Full time

    Change Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Change Manager

    3 weeks ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Product Development Specialist, AMP

    3 days ago

    Sydney, New South Wales, Australia AMP Full time

    This is a challenging yet rewarding opportunity to join a dynamic team at AMP and contribute to the continued growth and success of the company.We're seeking an experienced Product Development Specialist who can support the management of AMP's Managed Portfolio and Investment Menu products set.Main responsibilities include:Developing and maintaining...

  • Head of Business Partnering, Amp Bank

    4 weeks ago

    Sydney, Australia AMP Limited Full time

    **The opportunity** The Head of Business Partnering, Bank role is to lead the Bank Finance team (direct and virtual) to manage the P&L and Balance sheet, provide analysis and insights on key financial KPIs, help drive performance of AMP Bank and oversee financial control, statutory and regulatory reporting for the Bank. The role engages closely with the...

  • Amp 2026 Accounting

    19 hours ago

    Sydney, Australia AMP Full time

    AMP 2026 Accounting & Finance Graduate Program **About AMP** If you live in Australia or New Zealand, you've likely heard of AMP. We help people with their banking, super, retirement and finances. In fact, we're the only financial services business that helps our one million customers through every stage of life - from opening their first bank account, to...

  • Project Delivery Lead

    3 weeks ago

    Sydney, Australia AMP Full time

    Project Delivery Lead If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Product Manager

    4 weeks ago

    Sydney, Australia AMP Full time

    Product Manager - Managed Portfolios & Investments If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...

  • Product Manager

    2 weeks ago

    Sydney, Australia AMP Full time

    Product Manager - Managed Portfolios If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Program Manager

    3 weeks ago

    Sydney, Australia AMP Full time

    Program Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Technical Program Manager

    3 days ago

    Sydney, New South Wales, Australia Culture Amp Full time

    About Culture AmpCulture Amp is a technology company that's changing the way organizations manage performance. We're dedicated to creating a fairer workplace mindset through the thoughtful capabilities we build.Our teams are passionate about delivering high-priority product outcomes and driving business results. We're looking for a Team Lead who can empower...

  • Portfolio Lead, Agile

    4 weeks ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Website Manager

    3 weeks ago

    Sydney, Australia AMP Full time

    Website Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Assistant Relationship Manager

    6 days ago

    Sydney, Australia AMP Full time

    Assistant Relationship Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Assistant Product Manager, Managed Portfolios

    3 days ago

    Sydney, New South Wales, Australia AMP Full time

    This is a Assistant Product Manager, Managed Portfolios role with one of the leading companies in AU right now -- AMP -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at AMP We help people with their banking, super, retirement and finances. Through upturns, downturns,...

  • Assistant Relationship Manager

    2 weeks ago

    Sydney, Australia AMP Full time

    Assistant Relationship Manager **6 Month Fixed Term Contract** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial...

  • Assistant Product Manager

    4 days ago

    Sydney, Australia AMP Full time

    Assistant Product Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Head of Business Development

    3 days ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Trust Manager

    3 weeks ago

    Sydney, Australia AMP Full time

    Trust Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Manager, Privacy

    4 weeks ago

    Sydney, Australia AMP Limited Full time

    Reporting to the Head of Financial Crime Compliance, Privacy and Fraud Risk, this role ensures that key business processes, systems and support functions operate in compliance with the Sanctions and ABC Program requirements and legislation. The role requires close liaison and partnering with key business stakeholders, as well as driving the sanctions...

Manager - Change & Delivery

1 month ago

Sydney, Australia Commonwealth Bank of Australia Full time

Manager - Change & Delivery

**Do work that matters**

**Retail Banking Services (RBS)** is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and business customers.

**Customer Service Direct (CSD)** is at the heart of the Retail Bank and comprises of three frontline business units (Direct Banking, Direct Lending, Collections & Recoveries), two business support teams, and three Crews. More than 3500 staff interact with thousands of customers each day, from helping with their products and accounts, to buying a car or new home, through to vulnerable customers who may also be experiencing hardship.

The CSD vision is to support our customers during the moments that matter, by providing exceptional service experiences across lending, collections and service journeys via voice and digital interactions.

The **Direct Lending Centre of Excellence (CoE)** supports the Direct Banking business, and broader CSD, through provision of delivery, change management, people experience, process design, and communications functions.

**See yourself in our team**

Reporting to the Chapter Lead, the Change and Delivery Manager will partner with the business and CSD Crews to provide domain expertise and the delivery of business outcomes. You will also work with cross-chapter CSD CoE teams to define and uplift delivery capability, drive implementation, embedding and continual improvement methodologies, frameworks, tools and processes.

**Responsibilities**:

- Partner with Pace Crews to deliver changes required to uplift the customer experience across our business teams, including Direct Banking, Direct Lending and Collections & Recoveries.
- Lead the end-to-end delivery of initiatives and projects that enable our frontline teams.
- Facilitate change management activities, ensuring the changes are successfully embedded in frontline teams.
- Utilise various data points (QA, NPS, Complaints, front-line feedback) to contribute to the improvement of the customer's experience via Breakpoint forums, and identify the required areas of focus for the team.
- Use your knowledge of frontline operations and customers to support Crews to identify and solve for customer breakpoints and ensure that solutions are suitable and fit-for-purpose for the impacted customers and operations.
- Undertake solutions design based on your strong understanding of CSD operations.

**We're interested in hearing from people who possess**:

- Understanding and experience of working within an AGILE environment, together with demonstrated competencies across analytics, operational optimisation and process excellence.
- Strong communication and stakeholder management skills are needed to complete the role.
- Change and project management experience delivering multiple projects.
- Strong understanding of banking call centre operations and customers, with frontline experience.
- Experience in process re-engineering and operational problem solving.
- Ability to consult, influence and drive change with stakeholders.
- Awareness of regulatory and compliance requirements is beneficial.
- Strong verbal and written communication skills are essential.

We operate in a **hybrid working environment**, meaning a blend between being in one of our offices and working remotely.

**If you love addressing customer breakpoints and working to deliver key business strategic goals of customer excellence, then **

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 10/11/2024

Job ID REQ221150