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E-commerce Product Enrichment Coordinator
3 months ago
**About Us**:
Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 750+ stores, 35 brands and 40 online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell, The Trybe, Pivot, Timberland, Stylerunner, Palladium, Stance, Saucony, & Nude Lucy
Why Accent Group?
- Team member discounts up to 40% across all our Retails brands.
- Join a POWERHOUSE Retail Company with plans for significant growth.
**About the role**:
The main purpose of this role is to ensure that all products are available on our website on time, with high-quality visuals, videos, attributes, tags, product descriptions, pricing, in the correct category; and meet internal guidelines for both AU & NZ. The role also assists the eCommerce team to deliver the digital strategy and provide a superior eCommerce experience.
**Your Key Responsibilities will include**:
- Manage the end to end enrichment process for ecommerce including all data points and photography.
- Ensure product enrichment is managed efficiently, with strong attention to detail and in a timely manner.
- Generate/create product descriptions by using product data available and using the appropriate tone of voice for the TAF brand.
- Management of product samples for photography and the relationship with the re-touchers to ensure photos are returned in a timely manner.
- Managing ecommerce photography shoots utilising the internal photography team and approving images for the site.
- Liaising with brands and store teams to get samples required for photographing.
- Ownership of the product data on site, ensuring all data is accurate to deliver a best in class CX and reduce returns.
- Optimise the user filtering experience by associated relevant attributes to products. (e.g. “Surface type” attribute for Tennis Shoes).
- Work with the Ecommerce/SEO team to ensure products are optimised for SEO to drive traffic to site from organic search.
- Create strong relationships with the brands to ensure product information is provided in a timely manner to facilitate the enrichment process.
- Managing the onboarding of any new brands.
- Work with the product and ecommerce teams to maintain consistent pricing across both the ERP and ecommerce platforms including managing markdowns for any sale events.
- Executed accurately and within deadline & ensure set up & removal of onsite promotions.
- Where necessary ensure online promotions are aligned and launched in line with in store activity.
- Supporting the Ecommerce team with onsite UAT testing & QA checks for new website developments/deployments.
- Support the Ecommerce team with the upload of blog articles to the website and other on-site content and SEO updates.
- Assist in managing updates to the store hours across the network on the website and google.
- Work with various departments to ensure we are delivering best in class customer experience.
- Be the first point of contact for the network and customer service team for operational & product concerns.
- Assist with special projects that advance customer experience & assist with ad-hoc reporting where necessary
- Monitor & analyse relevant website metrics & onsite selling and search tools reporting to optimize product merchandising and take appropriate action.
**To succeed in this role, you will need to have**:
- Demonstrated 1-2 years in ecommerce operations coordination (preferably in Magento)
- Preferably footwear retail or wholesale background or an interest in Sport/Running
- Effective written and verbal communication skills
- Able to prioritise and meet deadlines
- Work independently and as part of team
- Highly self-driven with initiative to be hands-on to support wider team
- Analytical skills experience with Google Analytics (preferred but not essential)
- Highly organised with great communication skills
- Marketing, business degree/diploma preferable
- Affiliation with Accent Group Core values and “Make It Happen” attitude.
At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves.
The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.
