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Customer Service Officer

4 months ago

Campbelltown, Australia Campbelltown City Council NSW Full time

Reference Number: S100-23-2613

Closing Date: 25-06-2023

Employment Type: Permanent Part Time

**Customer Service Officers - Full Time & Permanent Part Time Roles**
- Salary from $27.63 - $31.78 per hour + weekend penalty rates + 10.5% superannuation
- Multiple positions available
- Award increase from July 2023
- Generous leave provisions and professional development opportunities

**About us**:
Campbelltown City Council is an ambitious and innovative organisation in a rapidly growing city that is ideally located with easy access to key public transport and road links. Boasting extensive bushland areas along the Georges River, contrasted with vibrant city centres, Campbelltown City has been identified as a key strategic centre for the Macarthur region. Providing a range of services and facilities to a diverse community, we have a cohesive and collaborative culture that thrives on having a positive impact.

**About the role**:
You are self-motivated and have a passion for customer satisfaction. You thrive in a fast-paced environment, enjoy problem solving and are solutions focused. You have strong organisation and administration skills; ability to communicate effectively with customers; maintain resilience in an environment where no two days are different.

**The facilities that form part of the Leisure Services include**:

- Eagle Vale Central
- Gordon Fetterplace Aquatic Centre
- Macquarie Fields Leisure Centre
- Billabong Parklands

The Customer Service Officer role delivers the frontline internal and external communication of the Leisure Facility and manages the day-to-day operation of the front desk including direct customer service, telephone and electronic enquiries, admissions, cash handling and member care.

**Available positions include**:

- Full Time 38 hours per week, Tuesday - Saturday roster
- Permanent Part Time 30 hours per week, Sunday - Thursday roster
- Permanent Part Time 25 hours per week, Sunday - Wednesday roster
- Permanent Part Time 20 hours per week, Wednesday - Saturday roster
- Relevant qualifications and/or extensive experience in providing excellent customer service in a high volume multifunctional environment
- Experience in a face-to-face and phone based customer service role
- A strong understanding of the principles of excellent customer service
- Experience in cashiering and internal audit requirements
- Highly developed communication and interpersonal skills
- A current Resuscitation Certificate
- A current Working with Children's Check for paid work.
- Commitment to role modelling our values of respect, integrity, trust, teamwork and optimism.

**As a member of our friendly and passionate team, you’ll receive the following benefits**:

- Salary from $27.63 - $31.78 per hour + weekend penalty rates + 10.5% superannuation
- Award and superannuation increase from July 2023
- Generous professional development opportunities
- Weekly pay
- Access to the corporate fitness membership program
- Rosters range between the hours of 5am and 11pm in accordance with Leisure Facility operational hours.
- Please refer to the Position Description for a full outline of the role.

**Key contact**: For further information on this position, please contact Rachel Bastable, Operations Manager, on 0418 416 877.

**Applications close**: Sunday, 25 June 2023.
- Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply._