Condition Monitoring Advisor

3 weeks ago

Brisbane, Australia Caterpillar Full time

**Career Area**:Marketing / Sales / Product Support**:
**JOB PURPOSE**:
To aggregate, correlate and create Caterpillar customer and dealer recommendations using the 5 elements of condition monitoring in order to provide critical suggested actions to help customers lower owning and operating costs, improve availability, and reduce warranty costs.

These recommendations will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer's costs through equipment management efficiency.

**JOB DUTIES**:
Condition Monitoring Advisors (CMAs) in the Fleet Monitoring Center will monitor the elements of S-O-SSM fluid analysis, equipment inspections, electronic data, repair history and site conditions to provide relevant recommendations as indicated by the data.

**This includes the following essential duties and responsibilities**:

- Aggregate and correlate the five elements of condition monitoring, where all are available.
- Provides equipment recommendations to Caterpillar dealers and customers.
- Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs.
- Extracts or is provided data from the appropriate business systems including customer, dealer and contractor sources.
- Provides information for equipment management lead tracking and resolution.
- Prepares standard written reports of recommendations for customers and their Caterpillar dealers _on a daily or monthly basis _.
- Facilitates ongoing customer meetings with Caterpillar dealers, industry groups, Corporate Accounts, and DSDs.
- Communicates verbal recommendations as required to customer and their Caterpillar dealers.
- Builds collaborative relationships & acts as a consultant with equipment management personnel.

**BACKGROUND/EXPERIENCE**:

- Experience in the product support and/or engineering fields.
- Strong customer service/contact experience, communication, multi-tasking, and organizational skills are essential to success in this position.
- Possess the ability to work and provide direction in a team environment, and work with diverse groups of customers and business partners.
- Position requires initiative and ability to resolve issues either individually or through appropriate team guidance.
- Working knowledge of engines, power train, hydraulic systems, Product Link, VIMS, inspection process, equipment lifecycle planning, S-O-SSM Services, and the Service Information System is desire

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

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