Operations Specialist

2 months ago

Sydney, Australia LHH Knightsbridge Full time

**Description**:

- Position at LHH (Global)_

**Operations Specialist**
- The Operations Specialist is responsible for Data Entry, Reporting, Reception and Billing functions within the Customer Experience Team which supports Lee Hecht Harrison (LHH) nationally. The role works closely with Engagement and Delivery to help manage the best possible customer outcome._
- The role requires an in depth understanding of Data Entry and Billing process and required solutions for different customer needs. It also includes general reception and reporting requirements to share with key stakeholders._
._

**R**eporting Relationship**s**:

- Operations Engagement and Delivery Lead

**Direct Reports**:

- No

**Location**:

- Australia remote/Sydney

**Travel**:

- No

**Languages**:

- English

**In this role you can expect to**

**Key Accountabilities**
- Ownership and maintenance of several Operation/ engagement Inbox, actioning requests within specified timeframes
- Manage all ‘Second Skilling’ training requests and reporting back to key stakeholders
- Ensure information required is received in order to set up appointments and trigger billing within the relevant timeframes in a timely fashion
- Maintain data integrity of information in Orbit
- Manage referral queues in selected status’s and following process required to move them into engagement
- Work with Operations, Engagement and Delivery Leads to provide solutions for data entry and billing that work within the LHH framework but are in line with customer requirements
- Effectively manage program extensions and ensure key stakeholders are kept updated
- Managing reception calls
- Perform other job-related duties as required
- Comply with Quality, Health and Safety requirements.
- Comply with the Group’s policies and procedures laid out in various management systems.

**All About You**
- Excellent attention to detail, with a strong focus on data quality
- Proven ability and demonstrate track record in ‘getting things done’ efficiently and of high quality
- Excellent communication skills both written and verbal, which support an ability to challenge and question to improve processes
- Results driven to achieve the highest standards
- Presenting proactive thinking and thought leadership that results in innovations that improve the LHH experience
- Advocate LHH’s x6 culture commitments

**What we offer**
- Growth opportunities within a HR Solutions global leader
- We prioritize learning to stay agile in an increasingly competitive business environment
- We foster an open-minded environment where people spark new ideas and explore alternatives
- Additional benefits including PTO, Paid Holidays, and more

**About LHH**
- The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.
- LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.
- This is LHH._

**_ Ready for Next_**
**_._**

LHH is an Equal Opportunity Employer.

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