Emergency Assistance Specialist

2 weeks ago


Perth, Australia HAYS Full time

Exciting opportunity to join one of Australia's largest travel insurance providers

**Your new company**

Our client is a leading global insurance group with operations globally. With a strong focus on customer service and innovation, the company is one of the largest non-life insurers in the world. They provide a wide range of insurance products and services for individuals, businesses, and institutions.

**Your new role**

Working as an Emergency Assistance Specialist you will be;
- Keeping claimants informed of ongoing updates on their claim
- Liaising with emergency services to ensure claimants are assisted to the highest quality service
- Managing invoices on behalf of claimants
- Escalating complex claims to management
- Liaising with counterparts in the US

**What you'll need to succeed**

To be successful in this role, you will have;
- Prior experience working in claims or travel insurance client servicing
- Knowledge on GICOP requirements
- Demonstrate the ability to work autonomously and be part of a team
- Relevant tertiary qualifications such as Linguistics will be highly regarded

**What you'll get in return**

If you are successful in this role, you will receive;
- Work in a dynamic work environment
- Longevity and career progression on offer which includes management or leadership training.
- Work autonomously and have accountability over client’s decisions
- Flexible/Hybrid work available
- Competitive remuneration
- Work autonomously modern, open plan offices - Perth or Sydney CBD
- Work for a company that values ED&I

**What you need to do now**

2853737



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