Timetabling Administrator
2 weeks ago
**Come shape the future of education with us.**
We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.
Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.
Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.
**About the Role & Team**
**We are seeking a dynamic individual to join our team and support our clients using Compass’ latest exciting product suite: Griddle. **Griddle is a fully-featured school timetabling package encompassing everything from Course Selection through Lines and Timetable generation to Daily Organisation.
**Requirements**:
**What you'll do**:
- Support our onboarding consultants in providing an excellent onboarding experience to all schools
- Establish strong relationships with new customers, developing a deep understanding of their needs and purpose for purchase
- Ensure the school is communicated with at all times and manage expectations. Touch base with the school if there has been no communication from them in a while
- Clearly communicate the school's roles and responsibilities in the process
- Record customer onboarding needs, requests, and questions in Zoho
- Ensure customers receive superior service
- As a company we strive to provide the best platform possible for schools, this also includes their experience working with the Company - Griddle Onboarding is something that should become a selling point in the next 12 months.
- Assist in developing and improving key documentation and processes to facilitate the Onboarding process
- Develop and improve documentation and processes to enhance and streamline the onboarding experience
- Identify and resolve timetabling issues (through liaison with all relevant stakeholders) and find appropriate solutions where there are potential conflicts of interest.
- Ensure your Griddle knowledge is up to date and thorough
- Ad-Hoc tasks as directed by your manager
**What you'll bring**:
- A true passion for putting our customers first
- Highly proactive, with the ability to think both creatively and technically
- Exceptional networking and stakeholder management skills, both internally and externally
- Highly organised, with excellent time management, and attention to detail
- Strong written and verbal communication skills
- Ability to work autonomously but also work well within a team environment
**Technical Skills**:
- Analytical and problem-solving skills
- A drive to continually improve processes and systems.
- The ability to plan, prioritise and work on several projects at once
- Ability to manage your own time and ensure project administration tasks are kept up to date.
- Bonus: Experience working with Zoho or another CRM
**Benefits**
**What's in it for you?**
- Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in.
- Flexible working culture - flexi-hours, hybrid working environment.
- Professional development opportunities & funding.
- Parental Leave Program for both primary and secondary carers
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.
- Team monthly social events and weekly free lunches (Melbourne).
- It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees._
Prior To Commencing Employment, You Require:
- a valid Employee Working With Children Check
- verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate