Channel Quality and Compliance Manager

2 weeks ago

Melbourne, Australia ENGIE Full time

**The Opportunity**:
Our team is growing Newly created role for an experienced Channel Quality and Compliance Manager who can drive results to effectively manage the Quality and Compliance Program across all Simply Energy Sales and Service channels. In this role you will ensure that Simply Energy meets its business Quality KPI’s and Compliance requirements in accordance with relevant legislation.

The role will be accountable to the Head of Customer Service and can be worked flexibly from home and our Southbank office.

Reasonable requests for part time work will be considered.

**Responsibilities**:

- Be responsible for quality and compliance performance across sales and service channels.
- Maintain an effective Quality Monitoring and Assurance program; adapted to business, customer and compliance requirements.
- Maintain an effective Sales and Compliance program of work in co-ordination with internal and external stakeholders.
- Act as lead contact and coordinator through internal & external audits
- Build and maintain working relationships with managers, service providers and stakeholders at all levels to ensure satisfactory and timely resolution of complaints.
- Analyse and implement initiatives on reviews conducted of call types with a view to recommending strategies as to how the business can reduce irritant call types to improve customer experience and reduce cost to serve.

**About You**:
To be successful in this role, you will have experience working in or with call centres and managing people as well as managing customer Quality and Compliance functions.

You have managed complex services contracts to ensure ongoing performance of the supplier are in line with our commercial agreement and agreed KPI’s and able to maintain a

An understanding of the relationship and dynamics associated with energy industry ombudsman regulators and offices will be well regarded.

**Next Steps**:
All applicants must have unlimited rights to work in Australia.

**About ENGIE Australia & New Zealand**:
ENGIE Australia & New Zealand, a joint venture with Mitsui & Co Ltd, is accelerating the transition to a carbon-neutral economy by providing innovative, sustainable energy solutions to households, businesses, communities and cities.

Our mission is to accelerate and support the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally-friendly solutions.

We have 1,100MW of low-carbon generation capacity and more than 2,000MW of renewable energy under development. Our retail business, Simply Energy, has more than 700,000 customer accounts around Australia.

We’re also delivering sustainability solutions to cities, precincts and universities through our ENGIE Net Zero Energy Solutions team.

ENGIE’s trading arm, Global Energy Management (GEM) provides long-energy supply agreements, energy trading, risk management and asset management services to business customers across the ENGIE ANZ portfolio.

Our Business Units

Thermal & Supply
- Simply Energy is one of Australia’s fastest growing energy retailers, with more than 750,000 electricity and gas customer accounts in Victoria, South Australia, New South Wales, Western Australia, The Australian Capital Territory and Queensland.
- 1,000MW of low-carbon generation capacity located in South Australia
- The Hazelwood Rehabilitation Project is a dedicated business stream leading the safe, stable and sustainable rehabilitation of the former Hazelwood Power Station and Mine, which ceased operation in 2017

Renewables
- Development, operation and maintenance of large-scale assets - predominantly in wind, solar and industrial-scale battery storage - as well as integrating hydrogen as an alternative energy source.

Energy Solutions
- ENGIE Net Zero Energy Solutions builds long-term partnerships that deliver net zero outcomes for communities.
- By integrating infrastructure, technology and services, we design, build and operate environmentally-friendly solutions, such as Green Mobility and energy storage, that support and accelerate the transition to a carbon-neutral economy.

Global Energy Management & Sales (GEMS)
- GEMS has 20 years’ presence in energy markets worldwide and offers services including risk management solutions, market access, asset management and optimisation, gas off-take, investment services, physical supply and logistics management, economic research, market analysis and M&A facilitation for energy producers.
- GEMS tailors solutions, such as PPAs, to the specific needs of corporate clients, with a strong focus on decarbonation and decentralisation, matching our clients’ growing needs to lower their carbon footprint and source greener energy with those of renewable asset owners.

  • Sustainability, Risk

    1 month ago

    Melbourne, Australia Compliance and Risk Management Recruitment Full time

    Education & Child Care - Secondary - Other - Melbourne - Permanent / Full Time **20th March, 2023**: Our client is a leading co-educational catholic school located in the South East of Melbourne. With a culture of continuous improvement coupled with respect, collaboration, and generosity they boast a long -term staff tenure on large & impressive grounds...

  • Quality and Compliance Manager

    1 month ago

    Melbourne, Australia JobAlly Full time

    Newly created leadership opportunity - 5.2 weeks annual leave + salary packaging benefits - Develop and Implement a Quality Management Framework This newly created Quality and Compliance Manager position will support the creation, implementation and further development of quality and continuous improvement processes for a growing not for profit organisation...

  • Channel Optimization Analyst

    1 month ago

    Melbourne, Australia Jetstar Full time

    Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new A321LR Neo’s as we continue on our mission to offer all day, every day low fares so more people can fly to...

  • Quality, Safety and Compliance Manager

    1 month ago

    Melbourne, Australia Tradeflex Full time

    **About us**: Tradeflex is a wholly owned and operated Australian business. We are a highly reputable integrated facilities management company experiencing impressive growth. We have a national footprint and an enviable reputation for relationship-driven service. Our client base covers retail, transport, education, residential, industrial, commercial, and...

  • Manager, Academic Quality and Compliance

    1 month ago

    Melbourne, Australia RMIT VN Full time

    Overview: - Two full-time, continuing positions to lead Quality and Compliance initiatives for specialist industry clusters within a vocational education context.- - Salary HEW 9 + 17% Superannuation and Flexible Working Arrangements- - Based at the Melbourne CBD campus but may be required to work and/or be based at other campuses of the University.About the...

  • Sales - Channel Sales Manager

    4 weeks ago

    Melbourne, Australia Apple Full time

    Channel Management and Retail sales experience preferred (at least 8 -10 years and above). Experience with online retail industry would be a plus.Proven People Leadership to lead an experienced team of Channel Account ManagersConsistent track record in the delivery of ambitious growth targets.Sales management experience / Retail partnership...

  • IT Channel Partner Manager

    1 week ago

    Melbourne, Australia HRG Full time

    Our client is a leading and global provider of critical infrastructure technologies and customised solutions for mission-critical infrastructures in the booming sectors such as Data Centres. They are in the growth trajectory, and they are seeking for an IT Channel Partner.You will play a pivotal role in executing our client's IT Channel strategy across...

  • Relationship Manager

    6 days ago

    Melbourne, Australia Bank of Queensland Full time

    **About the Role** Are you passionate about fostering strong relationships and driving business growth? BOQ Specialist is seeking a Relationship Manager within our Broker Channel to join our team. In this role, you will be the pillar between our Bank and our network of professional Brokers. - Prospect for, attract and win profitable customer relationships...

  • Channel Business Manager

    1 month ago

    Melbourne, Australia Milestone Systems, Inc. Full time

    Milestone Systems is looking for a Channel Business Manager to serve the Victoria. We are looking for someone who understands technology, is sales customer oriented and who knows how to add value to business partnerships. You have a personality where people remember your interactions and look for you specifically to help close a deal. You are a natural...

  • Manager, Internal Communications Channels

    4 weeks ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we know ‘work’ life and ‘life’ life are really just ‘your’ life. Which is why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. **Your...

  • Consultant, Channel Personalisation

    1 week ago

    Melbourne, Australia National Australia Bank Full time

    Consultant, Channel Personalisation **Consultant, Channel Personalisation** **Job no**: 793432 **Business unit**: Group Chief Operating Officer **Primary position location**: 395 Bourke St, Melbourne, VIC **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - **Use your channel personalisation specialisation to make an impact**: - **Use...

  • Clinical Quality Assurance Manager

    1 month ago

    Melbourne, Australia HapiOne Full time

    Strong work-life balance - Above average salary - Opportunities for career growth HAPI HEALTHCARE - AN INTUITIVE DIGITAL HEALTH COMPANY Empowering people to live Hapi'er healthier lives **A Hapi Opportunity: Melbourne, VIC** As a Quality Assurance Manager you will oversee a multi-disciplinary team to ensure the effective delivery of the highest quality...

  • Risk Manager

    1 month ago

    Melbourne, Australia Compliance and Risk Management Recruitment Full time

    Government / Local Government - Local Government - Melbourne - Permanent / Full Time **09th January, 2023**: We are working with one of Victoria’s largest Council’s who is looking for a risk professional to join the team. This opportunity will have you develop the risk frameworks and provide business growth from the ground-up. With a collaborative and...

  • Head of Digital Channels Operations

    1 month ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - **Opportunity for a key leadership role leading a Domain in the Digital team**: - **Bring your experience across Digital, Agile Methodology and Project/Program Management**: - **Be recognised as a leader, empowered to establish, grow, deliver and succeed** **It’s more than a career at...

  • Compliance Analyst

    1 month ago

    Melbourne, Australia CitiPower and Powercor Full time

    **Compliance Analyst** Melbourne, VIC, AU, 3149 **About us**: CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting...

  • Compliance Manager

    1 month ago

    Melbourne, Australia Thentic Full time

    COMPLIANCE MANAGER | ENERGY CERTIFICATES - $80,000 - $100,000 + SUPER - NATIONAL ENERGY EFFICIENCY BRAND LEADING THE HEAT PUMP & AIRCON MARKET - HIGH GROWTH BUSINESS WITH A THRIVING COMPANY CULTURE IN VIC & NSW - DEDICATED ROLE MANAGING COMPLIANCE & QUALITY ASSURANCE OF CERTIFICATES OVERSEE COMPLIANCE SPECIALISTS, SUPPORT OPERATIONS & CERTIFICATE CREATION -...

  • Quality Manager

    1 month ago

    Melbourne City Centre, Australia Navitas Full time

    **Navitas is** a diversified global education provider that offers an extensive range of educational services for students and professionals including tertiary education, university pathway programs, tertiary education, language training and professional education. This an exciting time to join the Quality team as we transform our culture driven by forward...

  • Quality & Risk Manager

    1 month ago

    Melbourne, Australia Redstone Recruitment Full time

    Manage the quality for a small portfolio of homes - Medium sized provider - Innovative systems in place - Guide and support GM's and CM's on site You will be required to work closely with the onsite Facility Manager and Clinical team members to work on better improvement initiatives and quality at the home. This is a small standalone NFP organisation with...

  • Compliance Analyst

    5 days ago

    Melbourne, Australia CitiPower and Powercor Full time

    **Compliance Analyst**: - Melbourne, VIC, AU, 3000**Why us**: Working with us means that you are working with industry leaders, in an industry that is undergoing exciting changes, has career opportunities for you, and most importantly in a business that truly cares for its people and customers. CitiPower, Powercor and United Energy own and operate the...

  • Compliance Manager

    1 week ago

    Melbourne, Australia Dean & Ling Executive Full time

    Impact and drive the compliance culture in a leading financial services organisation. Embed and develop within this growing group. This large and independent insurance agency holds a prominent position in the market and is experiencing rapid growth. They provide a professional, stimulating and friendly work environment and their team promotes a focused and...