Itsm Admin

australia adelaide contract negotiable**ITSM Admin & Data Analyst**:
The ITSM Admin and Data Analyst is responsible for the administration of the Service Management tools and for data analysis and reporting within the Service Management team.
- Maintain the version of the ISTM tools at supported levels through migrations and upgrades, where applicable.
- Perform system compatibility with upgraded versions of the hosting environment to validate functionality.
- Manage the Administration function of the ITSM tools, including user ID management.
- Produce and/or enable regular management and customer reporting.
- Streamline and enhance the ITSM reports and dashboard used across the business.
- Assist other teams with their reporting requirements, as needed.
- Actively seek opportunities to improve the utilisation of the ITSM tools.
- Provide ITSM tools training to staff and customers, as needed.
- Monitor newly release versions of the ITSM tools and coordinate upgrades as required, ensuring testing and validation of functionality.

**ITSM Technical Business Analyst**
- Understanding of ITSM Frameworks: Knowledge of ITSM processes and frameworks like ITIL (Information Technology Infrastructure Library) is crucial. This includes understanding of service strategy, design, transition, operation, and continuous improvement.
- Configuration and Customisation: Skills in configuring and customising the ITSM tool to fit the organisation’s processes. This includes setting up service catalogues, incident management, problem management, change management, and other service management processes.
- Integration Skills: Ability to integrate the ITSM tool with other systems and monitoring tools through APIs or other integration platforms.
- Web Development*: Understanding of HTML, database management and query languages (like SQL) to manage and manipulate the data and user interfaces within the ITSM tool.
- Reporting and Analytics: Skills in generating reports and dashboards to provide insights into IT service performance and areas for improvement.

If interested APPLY NOW or Call Aparna at 08 8228 1560 for more information.