Village Concierge

Enjoy a varied full-time role Monday to Friday
- Bring your customer service skills to Retirement Living
- Receive generous salary packaging - up to $18,500 per annum tax free

**About Bolton Clarke**

With RSL Care (QLD) and the RDNS (Victoria) at the heart of our DNA, Bolton Clarke has been at the forefront of healthcare and aged care services for more than 200 years. Bolton Clarke is Australia’s largest Independently owned, not for profit provider of independent living, health and wellbeing services. With over 15,000 team members across Australia, we have a passion for ensuring our customers live a life of fulfilment. We have an exceptional record in supporting active ageing, health, wellbeing and personal choice for our clients and residents across at home support, retirement living and residential services.

**About the opportunity**

We are seeking a Village Concierge to join our Retirement Living team in Bundoora. You will be responsible for assisting the Retirement Village Manager in managing the day-to-day activities in the Village. You’ll ensure residents, their guests and visitors to the village enjoy a 5-star hotel style experience that is memorable and positive.

Your day-to-day responsibilities will include:

- Reception and administrative tasks
- Provide assistance to residents regarding use of facilities, equipment and building matters.
- Assisting in the coordination of initiatives, resident activities and events to create an engaged and active community lifestyle. Preparing village newsletter, activities calendar and other communications
- Report any asset issue, breakdown, or problems to the Village Manager and in accordance with maintenance log processes
- Provide outstanding, timely and insightful service to residents and their guests ensuring strong focus on achieving and maintaining high levels of satisfaction and experience
- Building strong relations with community groups and local businesses in order to provide local area information and how to access goods and services

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**We would love to hear from you if you have**
- Genuine passion for interacting with older people
- Demonstrated experience in customer engagement and satisfaction
- Experience in a front-line customer facing role within the retirement living, business, hospitality, finance, property management, health or related sectors;
- Certificate III or IV in Hospitality, Hotel, Community Services or Administration or the equivalent knowledge, skills and experience
- Successful relationship building with internal and external clients/customers and contractors
- Strong written and verbal communication skills using MS Office
- Demonstrated problem solving skills
- Ability to effectively manage and prioritise multiple tasks
- Comply with the Industry Code of Conduct

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**Our Benefits**

Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:

- We provide a work culture that values you and invests in your career
- Salary packaging options and tax benefits of up to $15,900 plus additional $2600 in entertainment per year available
- Options for additional purchased leave
- Professional development and career opportunities
- Employee Assistance Program for you and your families
- And private health insurance discounts so you can take care of you

**How to Apply**

**Applicants must obtain Federal Police Clearance or willingness to undertake the check, along with obtaining a 2024 flu vaccination and meeting Covid-19 vaccination evidence in line with current requirements.