Branch Officer

We’re ready for you Join the largest insurance group in Australia and New Zealand as Customer Business Consultant.

**Your Role**

We’re looking for a Customer Business Consultant to join our high-energy NRMA branch located in **Dharug Country (Merrylands).**

In this role, you’ll be the first point of contact for all interactions from new and existing customers. You’ll be responsible for identifying customer needs and deliver engaging customer experiences by providing solutions that protect our customers way of life. You’ll be delivering exceptional customer experiences through sales and consistently working towards achieving key performance indicators.

**Note**:Start date for the role is **20 January 2025** with your IAG commencing with 8-week training (fully paid). The team may occasionally need support with other branch locations. This will be discussed further during the interview.

**On Offer**

Joining IAG you’ll have access to:

- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- Industry-leading 20 weeks paid parental leave available from the day you start
- Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement
- Inclusive leave such as public holiday swap and gender affirmation leave

**About You**
- Previous customer experience, for example, sales, hospitality, retail and/or others
- Mandarin fluency preferred
- Tech-savvy and proven ability to confidently use multiple systems and platforms simultaneously
- Well-developed rapport building, active listening and effective communication skills
- Ability to solve problems empathetically and equitably
- A willingness to learn, develop and self-motivate.

**About Us**

NRMA Insurance has been protecting what matters for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s largest and most iconic brands

We’re part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

**What’s next?**

**Benefits**:

- Employee discount
- Health insurance
- Parental leave

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person