Platform Applications Support Analyst

3 weeks ago


Perth, Australia St John of God Health Care Full time

Your role at St John of God Health Care

You will be responsible for the ongoing support, maintenance, minor enhancement and configuration of the Microsoft 365 (M365) tools and services supported by the Platform Applications Support team. This position will also be required to produce professional level standard documentation that supports this system.

The Position- Attending to Service Desk Requests to ensure all relevant system incidents and requests are responded to in a timely manner.- Analysing data, systems, practices, processes to determine the appropriate requirements and solutions, recommending best use of products and enhancements to improve efficiencies and effectiveness.-
- Working with the Applications Project Delivery and development teams to provide time and resource estimates on system projects.- Assisting with the preparation of technical and functional specifications and estimates of effort to design, develop and deliver approved interface and system solutions.- Assisting Governance to understand any licensing, resourcing and SLA impacts that may occur.- Working with D&T teams to ensure the appropriate governance, implementation and training is provided as required.- Working with Digital Security and data owners to ensure appropriate security policies are applied systems and data.-
- Assisting with support of rollouts of relevant systems and upgrades including database scripting and security management.- Ensuring appropriate level of version management and change control are adhered to in line with the standards, policies and guidelines in the team.-
- Providing end-user support and guidance on system practice and tools to promote best practice and ensure service levels are met.- Providing on-call and out-of-hours support as required to meet service level agreements.- Travelling within WA and Interstate, if required.

You will have familiarity with the following;-
- IT Service Management (ITSM) tools such as Cherwell, Ivanti or equivalent platforms.- HTML, CSS, JavaScript and SQL.

To succeed you will possess a relevant tertiary qualification or relevant Certification and have significant work experience.

It is highly regarded if you have healthcare industry experience.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you- Salary $119,910 to $133,183 plus 11.5% Superannuation- Permanent fulltime position- Located in Perth CBD Kings Square office- 40% work from home option- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
- Novated leasing- work related expenses- self-education and- additional superannuation- A healthy work-life balance through flexible work options, additional purchased leave and well-being programs- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance- Employee support through our dedicated free Employee Assistance Program (EAP)- Access to a range of Lifestyle, Health & Wellbeing rewards and discounts- Paid Parental Leave- End of trip/bike and shower facilities- Close to public transport

For enquiries contact Chris Warren, Platform Applications Support Manager on (08) 6116 0085
- Applications close: 13 March 2025_



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