Digital Business Manager

4 weeks ago

Melbourne, Australia Cognizant Technology Solutions Full time

**Digital Business Manager - Healthcare and Government**

Cognizant Consulting - ‘Senior Manager’

**Do you want to engineer modern organisations to improve everyday life?**

Businesses today are having to navigate greater levels of uncertainty, market volatility and ever increasing customer expectations.

We are the consulting team causing an impact in our region’s largest organisations because we link business needs, technology possibilities, customer and employee expectations and data intelligence rather than expecting the client to do it, and because we have 340,000+ engineers globally to help make our advice practical.

Cognizant is barely twenty years old in ANZ but with the addition of Servian, Contino and Softvision and experienced talent, Team Cognizant is shaking up the market of big 4 and technology advisors.

We invite you to come on board at this exciting time to shape and lead major engagements in the Public Sector and Healthcare.

**About the Role (Responsibilities)**

Cognizant’s purpose is to engineer modern organisations to improve everyday life. In the context of consulting that means you will be:

- Helping a client find and create new value for their customers, their business and our society through technology
- Helping a client understand what a modern business means in their context and how to manage the transition to it
- Facilitating their future design, orchestrating how Cognizant and its partners deliver that outcome and helping the client get value from it

A Digital Business Consultant with a focus on a sector is a critical role within Cognizant Consulting. You will lead the shaping and delivery of major projects for clients in Government, Education, Public Services and Healthcare. You will work with our clients directly, Cognizant’s client account leaders and consulting’s specialists to provide the industry and client business perspective on the challenge that our client needs solving.

As your role progresses you are likely to be asked to lead one of our major accounts for consulting, prioritizing consulting activities in that account and managing its development and profitability.

**About you (skills / experience).**

The life of a digital consultant involves exciting, fast-paced work, dealing with a variety of stakeholders, clients and consultants. You need to be someone that can deal with ambiguity, thrive on change, and manage your own time effectively. We want someone that genuinely focuses on client outcomes, with a high degree of integrity. At Cognizant we value consultants that have a high IQ, enjoy problem solving, a willingness to serve, and have little ego. You will need to be confident presenting to both business and technology stakeholders, being part of cross functional geographically dispersed teams, and have strong negotiating for outcomes skills. Above all, you should have a positive attitude, and enjoy working with consultants from a diverse range of backgrounds, on a variety of fast paced engagements.

Your past experience must include:

- A minimum of 10 years’ experience as a business or technology specialist and advisor across the public or health sectors including significant time in an external consulting firm
- Use of a range of core and digital consulting techniques including hypothesis-based problem solving, executive report structuring, critical thinking, quantitative analysis, qualitative analysis, human centred design, product design, transformation program design
- Knowledge of technologies that manage delivery of government and health services
- A solid understanding of the core value drivers of government, public service delivery, education and healthcare organisations
- A track record of being part of teams who have delivered new value to your organization or your clients through digital transformation and where you have learned and improved how you deliver next time round.
- Strong storytelling and presentation skills, including preparing succinct documents, prototypes or artefacts to aid communication and managerial decisions.

We would also value experience in any of the following:

- Public policy design
- Product management
- CX design
- Technology architecture
- Technology delivery
- Program management
- Change management

The following qualifications would be considered favourably:

- Master of Business Administration
- Digital product management certifications
- Process improvement and project delivery certifications: e.g. Lean Six Sigma, PRINCE2
- Foundational or specialist certifications in cloud platforms such as Salesforce (e.g. CRM, Marketing Cloud, Public Sector Cloud), Adobe Experience Cloud or specialist education or health solutions

**How we will evaluate your success (‘Key Result Areas’)**:
All Cognizant consultants are evaluated on a variety of measures, that are agreed upfront with you, and that align to client, and commercial outcomes. These include:

- Customer satisfaction (CSAT) from the engagements

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