Client Support Worker

1 month ago


Wollongong, Australia Anglicare Full time

About Us:
Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need
- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us

Client Support Worker - Wollongong
- Are you looking to kick start your career in Community Services?
- Do you have a passion to support clients in need?

About the Role:
As costs for day-to-day expenses such as rent, food and power continue to rise, a setback such as sickness, loss of a job or an unexpected bill can make you feel your financial situation is getting out of control. Anglicare can provide immediate practical assistance and longer-term solutions to help our clients build a more hopeful future.

In this role you will respond to enquiries and provide initial intake, information and support to Food and Financial Assistance clients remotely and face-to-face. You will be ensuring effective delivery of client services, and a high level of customer service is achieved.

This is a Permanent Part Time, 3 days a week, Monday to Wednesday role covering the Southern Region (Illawarra, Shoalhaven and Southern Highlands) with the role primarily based in Wollongong.

Key Responsibilities (not limited to):

- Ensure that a high level of customer service is provided to clients and members of the public calling our assistance line or arriving onsite
- Support new clients by providing initial assistance, intake and appropriately identifying and prioritising their needs for further assistance from others in the FFA team.
- Receive and direct clients and visitors, providing food parcels and other assistance/referrals in line with guidelines.
- Ensure client data and records are well maintained, up to date and kept confidentially and securely in our database.
- Actively contribute to team meetings and events and provide administrative support for these as required (e.g. preparing materials and meeting minutes).
- Ensure that general administrative tasks are completed on time by maintaining and improving admin procedures/systems and completing administration activities.
- Actively support the team and demonstrate Anglicare’s vision, mission and values in the way you conduct your work.

About you:

- Qualifications and or experience in social work/customer service or similar role dealing with vulnerable clients under who are under financial stress.
- Hold strong conflict resolution skills, with the ability to manage challenging conversations and diffuse tension.
- Have a proven ability to work well under pressure and maintain composure in stressful situations.
- Excellent communication to skills to handle incoming inquiries from clients in crisis and providing initial intake for people at risk of homelessness, domestic violence and newly arrived refugees.
- Excellent time management and ability to prioritise multiple competing demands.
- A driven, hardworking, flexible and proactive attitude to work
- A valid Working with Children’s Check for paid employment

Benefits:

- Excellent remuneration package and company benefits
- Not-for-profit salary packaging benefits - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment
- Learning and Development opportunities within the organisation
- Fitness passport, discounts to over 800 gyms, pools and fitness centres
- Employee Assistant Program (EAP), free counselling service
- Treehouse benefits and rewards, discounts to retail, accommodation and entertainment

Anglicare - Jesus Christ honoured, lives enriched, and communities strengthened

Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse.

Application Close Date: December 06, 2024



  • Wollongong, Australia Advantage Healthcare Support Full time

    **About the Job**: Do you enjoy helping people and making their lives better? Do you enjoy the outdoors and socializing? If this sounds like you, we would love to hear from you! We are currently looking for empathetic, fun, caring and outgoing people to join our diverse driving team to assist our NDIS clients in their daily outings and...

  • Client Support Worker

    1 month ago


    Wollongong, Australia Anglicare Full time

    About Us:Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.For over 160 years Anglicare has been serving people in need- providing...


  • Wollongong, Australia Wollondilly Disability Services Pty Limited Full time

    We are a growing local provider in the disability services sector, and we are looking for experienced and enthusiastic team members! Both male and female applicants are encouraged to apply. However in this case we require a Female Support Worker for a client. About the Role We offer supports to our clients, allowing for morning, afternoon and evening shift...

  • Support Worker

    2 months ago


    Wollongong, Australia Direct Focus Solutions Full time

    **Location**: Wollongong **Category**: Community Services & Development, Aged & Disability Support Casual **About this role**: As a Support Worker at Direct Focus Solutions, you will have the opportunity to become part of a multidisciplinary team that delivers positive outcomes through a strengths-based approach. In this role, you will work closely with...

  • Support Worker

    7 months ago


    Wollongong, Australia Integrated Living Full time

    Support Workers A2 will be required to provide service between the hours of 7am and 7pm, Monday to Sunday.They are required to provide all facets of support services along with intimate personal care. These include meal preparation, assist with personal care needs such as showering, grooming, dressing and feeding, provide domestic assistance, including...


  • Wollongong, Australia Disability Group Australia Pty Ltd Full time

    We are looking for a compassionate and experienced individual to provide support for our NDIS clients for 4 hours on Monday, September 23rd, and 4 hours on Tuesday, September 24th. **Key Responsibilities**: - One-on-one support to clients, ensuring their comfort and safety. - Engage clients in meaningful activities (e.g. music, writing, social...


  • Wollongong, Australia Careseekers Full time

    **Disability Support Workers needed in Wollongong and Illawara region** Join the Careseekers community! Careseekers is an online platform that connects people with disabilities, elderly people and their families with independent care and support workers. At Careseekers we empower and support you to run your own business, our platform facilitates job...

  • Support Worker

    6 months ago


    Wollongong, Australia Uniting Full time

    Part time permanent positions available - $500 Loyalty Incentive at 6 months and another $500 at 12 months - Up to 33.61 P/H **What you’ll be doing in this role**: At Uniting, we call our 'Support Workers 'Home Care Workers. In this role, you’ll provide care and companionship for older people living in their own homes, to help empower their independence...

  • Support Worker

    6 months ago


    Wollongong, Australia Hireup Full time

    Hello, nice to meet you! We’re an online platform and community for people with disability and their families, anywhere in Australia, to find, hire and manage local support workers who fit their needs and share their interests. We are growing our community across Wollongong and greater Sydney, so now is the perfect time to join the team. **Benefits**:We...

  • Support Worker

    6 months ago


    Wollongong, Australia Direct Focus Solutions Full time

    **Location**: Wollongong **Category**: Community Services & Development, Aged & Disability Support Casual **About this role**: **Benefits**: - Above award wage that scales according to experience. - Travel expense reimbursement. - Opportunities to transition to part time / full time work if desired. - Ongoing professional development and training to...

  • Support Worker

    6 months ago


    Wollongong, Australia Hireup Full time

    Hello, nice to meet you! We’re an online platform and community for people with disability and their families, anywhere in Australia, to find, hire and manage local support workers who fit their needs and share their interests. We are growing our community across Wollongong and greater Sydney, so now is the perfect time to join the team. **Benefits** We...

  • Support Worker

    6 months ago


    Wollongong, Australia Jessie Cares Full time

    Join our team as a Support Worker, where you'll provide personalized care to individuals with disabilities, promoting independence and inclusion. Expect to deliver quality support services, assist with daily activities, and collaborate with a multidisciplinary team to empower clients in achieving their goals. Stand out by demonstrating passion for human...


  • Wollongong, Australia Aura Assist Full time

    **Be a Part of the Aura Assist Team as a Disability Support Professional!** Aura Assist, a dedicated provider of personalized disability support services, is seeking experienced and compassionate individuals to join our team as a Disability Support Worker. If you have a heart for service and a passion for making a positive difference in the lives...

  • Support Care Worker

    7 months ago


    Wollongong, Australia LLS AUS GROUP Full time

    Our client is one of the fastest-growing registered NDIS providers assisting various aged care centers. They provide care and assistance, be it getting out and about in the community, social events, recreational activities, or with household tasks. They are looking for dedicated and compassionate support workers to join their team located in Corimal,...


  • Wollongong, Australia Unidex Healthcare Full time

    **Disability Support Worker**: **About the Company**: Unidex Healthcare are a privately owned recruitment company established in 2001 and operate across Australia, with our main offices in Victoria, New South Wales, South Australia and Queensland. Unidex actively recruit for all areas in the healthcare field specialising in Disability Services, Support...

  • Support Worker

    6 months ago


    Wollongong, Australia Simply Helping Full time

    Rewarding Work Environment - Career Growth Opportunities - Training and Support **Do you have Certificate 3 or above in Individual support, Aged Care or disability services?** **Join our Exceptional Team of Support Workers!** Are you passionate about making a positive difference in people's lives? Do you thrive on helping others and providing the highest...


  • Wollongong, Australia The Co-Group Limited Full time

    **About Us** The Co-Group is a growing charitable, not-for-profit (NFP) organisation which offers opportunities for support workers to provide care for clients that include in-home supports, group homes, and day centres in the disability and aged care industry. The Co-Group employs a multicultural and diverse workforce including visa...


  • Wollongong, Australia Zest Care Full time

    SCHADS (Home Care) level 3, pay point 2 + salary packaging - Flexible Rosters - Casual roles available across Wollongong locations - Do you want to be part of our professional team of Disability Support Workers at Zest Care? _ - If you want to make an impact in the lives of others, look no further._ - Casual roles across the Wollongong suburbs area. - SCHADS...


  • Wollongong, Australia LLS AUS GROUP Full time

    **About us** Our client is one of the fastest-growing registered NDIS providers assisting the participants of the National Disability Insurance Scheme with Aged Care support in the Wollongong Region. They provide care and assistance, be it getting out and about in the community, social events, recreational activities, or with household tasks. They are...


  • Wollongong, Australia SPECTRUM CARE Full time

    Spectrum Care provides a person-centered approach to individuals, providing the best in dependable, consistent, and affordable care services. If you are passionate about aged care, and disability and convey a great attitude then look no further. At Spectrum Care we assist and support employees health and wellbeing and also provide assistance on how to cope...