Customer Specialist

3 weeks ago

Melbourne, Australia Latitude Financial Services Full time

The Team

We are a small and experienced team, who take a professional approach in educating customers about their account and next steps in the legal process, if all other avenues have been exhausted. We aim to deliver the best outcome for both Customers and the business.

The role.

This is a blended Inbound & Outbound phone based recovery role focused on customer accounts post charge
- off. Accounts spanning across the entire Latitude portfolio including Motor Loan, Personal Loan, and Credit Card across AU & NZ. This also includes any related Admin work, recording customer expressions of dissatisfaction.

We utilise Skip trace activity to locate customers without contact details or where we have been unable to make contact on details provided.

Some key responsibilities

Promise to Pay and Payment Plans:

- Obtain promises to pay from post charge-off accounts by setting and reviewing action dates.
- Make realistic payment plans with customers using top notch negotiation skills.

Legal Process and Repossession:

- Make sound decisions about the next step in the legal process if other avenues are exhausted.
- Recommend repossession or legal action where required and within policy.

Debt Settlement and Administration:

- Assess a customer's income and expenditure to determine their ability to pay.
- Negotiate debt settlement payment plans, seeking to maximize net recovery.

Who are we looking for?

This is a unique position that can be challenging for our team and our customers. It is imperative that you are equipped to balance the demands of work and personal life in a healthy and responsible way.

You are disciplined with high workloads, crises, maintaining stamina under continuing stress, remaining objective, restraining negative action, and taking constructive action when problems arise.
- Strong negotiation / resilience - skills to achieve results
- A capacity for Problem solving & Ability to make tough decisions.
- Experience within loss recoveries and Legal processes would be an advantage but not essential.
- Effective listening skills & the ability to overcome objections.
- Bring an agile mindset - collaborating, learning, and staying flexible.

Our team culture is important to us, that’s why we are looking for team mates who are Self motivated and take a proactive approach to problem solving. We seek those who are compassionate & caring, dedicated to providing support to our customers when they need it the most.

Sound like you? That's a good sign

we offer a flexible working environment. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money.

Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans, and insurance is what we offer - but what we really are is a platform that helps people shop and live better.

Always living and breathing our values.

Act Right, Show Care, Be Curious.
- Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens._

  • Customer Service Specialist Specialist

    2 weeks ago

    Melbourne, Victoria, Australia https:www.bebeejoin Full time

    Customer Service Specialist Specialist - Melbourne, Australia - Commonwealth Bank of AustraliaNote we have 6 fulltime roles available.Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week fulltime in Collins Street office. DescriptionCustomer Service Specialist Specialist -...

  • Customer Service Specialist Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Specialist - Estate Settlement Services Note we have 6 fulltime roles available. Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week fulltime in Collins Street office.See yourself in our teamContact Services, Estate Settlement and Support are...

  • Customer Service Specialist

    4 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement and Support Processing Teams. This involves being the concierge between Branch and informant...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Please note, the start date for this role is **13th of May, 2024** where you will complete four weeks of mandatory training in our Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as...

  • Customer Service Specialist

    3 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Please note, the start date for this role is **8th of July** where you will complete four weeks of mandatory training in our Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the...

  • Customer Success Specialist

    3 weeks ago

    Melbourne, Australia Give A Grad A Go Full time

    Competitive graduate salary of $65,000 - $70,000 + Super (DOE) - Clear and flexible progression - Opportunity to the employee ownership plan (ESOP) **Company profile - Tech Startup** Are you eager to launch your career in a thriving tech startup? We are excited to introduce this opportunity to a fast-growing construction tech startup, boasting an...

  • Customer Banking Specialist

    2 weeks ago

    Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time

    Customer Banking Specialist - Thomastown Customer Banking Specialist - Thomastown Commonwealth Bank of Australia Melbourne, Australia Customer Banking Specialist - Thomastown Commonwealth Bank of Australia Melbourne, Australia Posted 4 days ago Permanent Competitive Customer Banking Specialist - Thomastown Please note that rosters are predetermined....

  • Customer Service Specialist Specialist

    2 months ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Specialist - Estate Settlement Services - Note we have 6 full-time roles available. - Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week full-time in Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and...

  • Customer Service Specialist Specialist

    4 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Specialist - Estate Settlement Services - Note we have 6 full-time roles available. - Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week full-time in Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and...

  • Customer Relationship Specialist

    3 weeks ago

    Melbourne, Australia Adecco Full time

    Generous remuneration - Flexible working conditions - ASAP Start Our client is seeking a talented Customer Relationship Specialist to join the team. They are a leader in hearing loss, technology, testing, and treatment within the Health Care and Social Assistance industry. This is temporary position located in Melbourne City, offering a competitive pay...

  • Customer Banking Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Melton You are passionate about helping customers turn their financial dreams into reality We are a customer and community focused network of branch colleagues Together we can create brilliant customer experiences that matter- Part Time 12 hour position:Monday, Thursday and Friday: 11.00am 3.00pmSee yourself in our teamThe...

  • Customer Service Specialist

    2 months ago

    Melbourne, Australia Veritas Recruitment Full time

    Full time Permanent Role - Join a Global Manufacturer and Distributor - Annual Performance Bonus Full-time Customer Service Specialist required for Global manufacturer and distributor. An exciting opportunity for an experienced Customer Service Specialist to join this multi-national manufacturer and distributor based in Clayton is available. This full-time...

  • Customer Service Specialist

    3 weeks ago

    Melbourne, Australia Veritas Recruitment Full time

    Full time Permanent Role - Join a Global Manufacturer and Distributor - Annual Performance Bonus Full-time Customer Service Specialist required for Global manufacturer and distributor. An exciting opportunity for an experienced Customer Service Specialist to join this multi-national manufacturer and distributor based in Clayton is available. This full-time...

  • Customer Banking Specialist

    2 weeks ago

    Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time

    Customer Banking Specialist - Colac - Full-Time Customer Banking Specialist - Colac - Full-Time Commonwealth Bank of Australia Melbourne, Australia Customer Banking Specialist - Colac - Full-Time Commonwealth Bank of Australia Melbourne, Australia Posted 4 days ago Permanent Competitive Customer Banking Specialist - Colac - Full-Time Thorough training...

  • Customer Banking Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank Full time

    Roster: Fulltime (38 hours per week)See yourself in our teamThe Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.Do work that mattersIn this role you will work collaboratively...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

    Customer Service SpecialistPlease note, the start date for this role is 8th of July where you will complete four weeks of mandatory training in our Collins Street office.See yourself in our teamContact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

    Customer Service SpecialistPlease note, the start date for this role is 13th of May, 2024 where you will complete four weeks of mandatory training in our Collins Street office.See yourself in our teamContact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface...

  • Customer Support Specialist

    1 week ago

    Melbourne, Australia Brook Recruitment Full time

    Central CBD Location | Supportive team culture - Career development, growth and training - Snack bar and daily lunch bar provided **About the company** A vibrant, exciting **Financial Services Firm **have an opportunity for a Customer Service Specialist to join its growing team. This industry leader has been in business for over 20 years and has won amazing...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia TROOCOO Pty Ltd Full time

    National company with ongoing support and training - A federal Government Department servicing Australians - Full time or Part time contract available Exciting new **Customer Service** opportunity within a leading national organisation. Would you describe yourself as positive, eager to learn and maintaining strong customer service abilities? Do you feel you...

  • Customer Support Specialist

    5 days ago

    Melbourne, Australia Karbon Full time

    **About Karbon** Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee. We have customers in 28 countries and have grown...