Aps 6 - Regional Service Assurance Manager
2 months ago
$85,607 - $97,790 (plus Super)
- Amberley - QLD, Enoggera - QLD
**The Role**
The Regional Service Assurance Manager is the regional lead for the Assurance and Governance services for their respective Region. They will lead the performance monitoring strategy for the delivery of all Regional ICT Services in order to achieve an effective use of resources to meet customer outcomes and conform to government policy. They will also lead the delivery of assurance activities for wider CIOG in their Region.
They will be required to have a high level of stakeholder engagement skill, the ability to analyse interpret and draw accurate conclusions which can then be used to recommend improvements or adjustments to priorities in order to achieve great customer and business outcomes. They will work independently and with discretion to investigate information from diverse sources, exploring innovative approaches to support the longer-term business objectives and monitor commercial Service Level Agreements to achieve results.
**About our Team**
The Directorate of Regional ICT Services (DRICTS) acts as the Chief Information Officer Group (CIOG) representative for all products and services delivered to Defence regional bases and sites across Australia and internationally. The Directorate is specifically responsible for Deskside Support Services, Audio Visual Support Services, End User Advocacy and Relationships, Regional Project Support, Communications Security Services (COMSEC) and Regional Assurance and Governance Services.
Our team comprises a mix of Australian Public Service (APS), Australian Defence Force (ADF) and Contracted personnel located across approximately 56 major Defence bases Australia wide. We also have an Overseas Region where opportunity exists for APS to rotate through the United States of America and France.
Our Culture is one that is driven by a "One Team" approach "To be the most dedicated, trusted and proven Directorate to Customer Success in CIOG"
Our Mission is to advocate on behalf of our customers the efficient and effective delivery of Enabler Services with specific emphasis on CIOG provided services across all regions both nationally and internationally with the intent on improving the customer experience.
- Excellent interpersonal skills with the ability to communicate clearly and negotiate with influence.
- Able to influence positive outcomes in a complex Service Delivery environment.
- The ability to analyse and interpret data from multiple sources in order to make recommendations.
- Previous experience in a governance or compliance role which includes monitoring or measuring performance outcomes.
- The ability to have quality coaching or performance management conversations with a wide range of stakeholders.
- Strong leadership skills, focuses strategically.
- Flexible and able to work in a fast-pace environment with team members and industry.
- Steers and implements change and deals with uncertainty.
- An innovative approach to your work that applies holistic thinking and continuous improvement of our processes.
- A high degree of self-motivation and a positive attitude to change.
- Ability to support the Director by attending Directorate and Branch level meetings as required.
In this role you will work within a framework of legislation, established principles, work practices and procedures in support of Defence missions and business objectives. You will work with reasonable discretion to investigate information from diverse sources and explore innovative approaches to support the longer-term business objectives. You will plan, implement and review ICT service activities to meet customer and business requirements and will monitor commercial service level agreements and will exercise initiative and judgement to achieve desired outcomes.
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