2nd Line Support Technician
2 months ago
**Job Title**:
2nd Line Support
**Location**:
Hybrid, Australia East Coast
**Job Type**:
Full-Time, Permanent
**Salary**:
Competitive, based on experience
As a 2nd Line Support Analyst, you will play a crucial role in ensuring our 1st line customer service team is supported with timely and accurate responses to queries. You will where necessary deal directly with customers to obtain additional information or provide technical assistance. You will test and re-create customer problems to identify technical defects in our systems, data corruption ready for a concise hand over to the development team or to feedback to the customer or the level 1 service desk. You will be required to monitor error logs, system services to rectify issues or stop problems from occurring.
**Key Responsibilities**:
- **Issue Resolution**: Handle escalated issues from the 1st Line Support team, ensuring timely and effective resolution.
- **System Maintenance**: Perform regular maintenance and checks on IT systems to ensure optimal performance for colleagues and customers.
- **Customer Service**: Maintain high levels of customer service and satisfaction through efficient and effective issue resolution.
- **Documentation**: Create and maintain documentation for troubleshooting procedures, system configurations, support processes and training materials for existing and new colleagues.
- **Collaboration**: Work closely with other DEV team and other departments to resolve complex technical issues and improve overall IT support processes.
- **Training**: Provide training and guidance to 1st Line Support team members to enhance their technical skills and knowledge.
**Qualifications**:
- **Experience**: 2-3 years of experience in a 2nd Line Support or similar role will give a great advantage. Experience of transactional system and data flows. Ideally in a finance background but this is not essential.
- **Soft Skills**: Strong problem-solving skills, excellent communication abilities, and the ability to work well under pressure on few occasions when we get busy.
- **Customer Focus**: Demonstrated ability to provide excellent customer service and resolve technical issues efficiently following to achieve the Company Goals.
**Job Types**: Full-time, Permanent
Pay: From $56,000.00 per year
**Benefits**:
- Health insurance
- Life insurance
- Professional development assistance
- Work from home
Schedule:
- 8 hour shift
Work Location: In person
-
Warehouse Storeperson
3 weeks ago
Melbourne, Australia 2nd Place Full timeDiscover a great place to work at 2nd Place - The 2nd Place specialises in the supply of Goods to project Builders, developers and architects. We offer the best brands, and we sell the widest range of products to all sectors of the building industry. Our clients depend upon 2nd Place to supply the best range, the best service and the best prices. We are...
-
Audio Visual Support Services Technician
5 months ago
Melbourne, Australia Peace of Mind Installation & Integration ( POMT ) Full timeWe are seeking a Support Services Technician to provide 2nd line support and technical assistance to our clients as part of the Support Services Team. This will be across all POMT solutions (Audio Visual, Workspace Management and Media Distribution and IPTV). The role's primary focus will be the service delivery to POMT's SLA based support contracted...
-
IT Support Technician
4 months ago
Melbourne City Centre, Australia HAYS Full timeIT Support Technician job available at growing MSP | Melbourne Inner South | Permanent | Immediate start **Your new company** A leading National Managed Service Provider based in Melbourne’s Inner South requires an IT Support Technician for a permanent opportunity commencing immediately, to provide onsite support for their Sports sector clients. The...
-
IT Support Technician
5 months ago
Melbourne City Centre, Australia HAYS Full timeLevel 1/2 IT Support Technician job available | Melbourne | WFH | Permanent | Immediate start **Your new company** Due to growth, a National IT Service Provider requires a Level 1/2 IT Support Technician to join its Melbourne team for a permanent role commencing immediately. The company promotes a collaborative and supportive work environment, offering...
-
IT Support Professional
6 days ago
Hawthorn East, Victoria, Australia Coles Full timeAbout the RoleThis position is part of the Coles Technology Services and Commercial function, where you will be working with a team responsible for providing end-user technology support.As an IT Support Professional, you will be responsible for monitoring, troubleshooting, and resolving incidents escalated to the EUC 2nd Level Support queue.You will provide...
-
IT Desktop Support Technician
5 months ago
Melbourne City Centre, Australia HAYS Full timeIT Desktop Support Technician job available at MSP | Melbourne CBD | Permanent | ASAP start **Your new company** A growing Managed Service Provider headquartered in Melbourne CBD requires a Desktop Support Technician to join its IT Operations team for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work...
-
IT Support Professional
2 weeks ago
Hawthorn East, Victoria, Australia Coles Full timeAbout the Role We are seeking a highly skilled IT Support Professional to join our team at Coles. As a Systems Analyst, you will be responsible for providing technical expertise and advice to end users, resolving incidents and issues in a timely manner, and managing the EUC 2nd Level incident, Problem, and Request queues. Key Responsibilities Monitor,...
-
Telecommunication Lines Technician
2 weeks ago
Ringwood East, Victoria, Australia JJ Communications Pty Ltd Full timeTelecommunication Lines Worker Job DescriptionJJ Communications Pty Ltd is seeking a skilled Telecommunication Lines Worker to join our team. As a key member of our electrical and communication services team, you will be responsible for installing, testing, and maintaining telecommunications equipment on high structures, including radio towers.Key...
-
IT Support Technician
2 weeks ago
Melbourne, Victoria, Australia Telix Full timeJob Title: IT Support TechnicianAbout the Role:We are seeking a highly motivated and customer-focused IT Support Technician to join our team. As the first point of contact for all technical support requests, you will provide initial support, troubleshooting, and problem resolution for hardware, software, network, and application issues.Key...
-
Line Maintainer
3 months ago
Melbourne, Australia Visy Full time**Job no**: 511066 **Work type**: Full Time **Location**: Melbourne - North At Visy, we love solving problems! That’s something we do better, when working together. We’re looking for people who see what’s ahead and run towards it. Visy people are helping us to achieve our vision to become the global leader in sustainable packaging. Because together,...
-
Plumbing Apprentice 2nd
5 months ago
Melbourne, Australia Smarthouse Plumbing Solutions Full time4 DAY WEEK!!! Smarthouse, established in 2004, is the trusted compliance service provider to the Victorian real estate industry. As a family owned and operated business, we pride ourselves on delivering each service to the highest standard. Our highly trained team are committed to protecting people, protecting property. We utilise the latest technology...
-
Line Maintainer
4 days ago
Melbourne, Australia Visy Full time**Job no**: 50011859 **Work type**: Full Time **Location**: Melbourne - North Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations -predominately in Australia and New Zealand. We make about 500 million food cans and collect over...
-
Support Technician
4 days ago
Hawthorn East, Australia Bunnings Full timeAt Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...
-
2nd, 3rd or 4th Year Industrial Electrical
5 months ago
Melbourne, Australia Squad Full time**2nd, 3rd or 4th Year Industrial Electrical Apprentice** Benefits for you! - One on One training with the Boss - National Organisation - Work on some of the biggest imported machinery from other countries The Role This role comes with a plenty of variety and the chance to get highly sought after experience. Your responsibilities will include but are not...
-
IT Support Technician
5 months ago
Melbourne, Australia Talent International Full timeaustralia melbourne contract negotiable- Initial 12 month contract + potential for extensions - Melbourne CBD + Working from home options - Government Department - Supporting Microsoft 365 **The Role**: This Government Department is seeking an IT Support Technician to assist with Microsoft 365 tenant migrations as part of a large ICT program. **The...
-
Production Line Technician
3 days ago
Melbourne, Victoria, Australia Programmed Full timeProgrammed, a leading workforce solutions provider, is seeking experienced Production Workers to join their team in Truganina. This role offers an excellent opportunity for individuals who enjoy working in a fast-paced production environment and are looking for a challenging and rewarding career.About the CompanyOur client, a major meat products supplier to...
-
Field Service Technician
4 weeks ago
East Arm, Australia Cummins Inc. Full timeJob Summary:Cummins Inc. is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for diagnosing and repairing complex engine systems at customer sites.Key Responsibilities:Diagnose and repair complex engine systems using specialized tools and equipment.Perform preventative maintenance activities...
-
Team Leader Technician
5 months ago
Melbourne, Australia Ocado Logistics Full time**About the Role**: Join the team to support our upcoming Customer Fulfilment Centre go live in Truganina, Australia. As a Team Leader Technician you will provide front-line support for the day-to-day supervision of Technicians on your shift, including prioritisation and allocation of workload. This role will require flexibility due to us being a 24/ 7...
-
IT Field Support Technician
5 months ago
East Melbourne, Australia Capital Radiology Full timeCapitol Health is looking for a **IT Field Support Technician **to join our larger IT function in a** Full-time **capacity. This role is responsible for providing ICT Desktop and Field Support. - **3 days onsite between Capitol's East Melbourne Head Office + Epping Hardware site**: - **Opportunity for development and growth within our IT function**: -...
-
Field Service Technician
1 month ago
Melbourne, Victoria, Australia Unitect S. p. A. Full timeJob Title: Field Service TechnicianWe are seeking a skilled Field Service Technician to join our team at Unitect S. p. A. in Ringwood, Melbourne. As a Field Service Technician, you will be responsible for providing primary support and service onsite, as well as assembling, installing, testing, and maintaining automatic processing lines.Key...