Customer Liason Officer

3 weeks ago

Forrestfield, Australia Sands Fridge Lines Pty Ltd Full time

**THE COMPANY**

Sands Fridge Lines (Sands) is a family-owned business, a leader in providing chiller, frozen and ambient warehousing and transport distribution services throughout metropolitan and regional WA. We have a proud history and place safety in our workplace first.

**The Team**

Our small but dynamic customer service team is headed up by Kate. As a leader she believes in upskilling her people and offering opportunities for professional development. While this team works incredible hard, they have a lot of fun along the way and love nothing more than “delivering” a exceptional customer experience - Yes you will need to brush up on your transport puns..

**WHY JOIN THE SANDS FAMILY**
- Work for one of WA’s leading family-owned businesses
- No two days are the same
- Weekly pay cycle
- Supportive working environment, focused on personal development

**The Opportunity**

Sands Fridge Lines are currently seeking an immediate start for a qualified and experienced customer service representative within our WA Family-owned Business, working within a team environment to ensure the valued relationships between our company and customers is well nurtured and supported. Communicating requirements and needs to the business to ensure we meet and exceed the customers expectation for the business delivery. Reporting to the Customer Service Manager this is an integral role at the forefront of our business.
- Rotating Roster (2 weeks AM shift, 2 x weeks Morning Shift)_

**Week 1 - 5:00am - 1:30pm**

**Week 2 - 8:30am - 5:00pm**

**To be successful, you will have**:

- Experience within the transport and freight industry highly regarded but not essential
- Extensive experience within a customer service environment
- Resilient personality and ability to be adaptable within ever changing environments
- Clear and concise communication skills demonstrated both verbally and written
- Ability to be Pro-active with your workload and time management
- Strong understanding of Microsoft Office suite (word, excel etc)

**Key responsibilities include but are not limited to**:

- Communicate clearly and effectively with customers by understanding their needs and being able to gather the necessary information required for the business
- Providing essential updates to customers concerning change in delivery times or schedules
- Developing of strong relationships both internally and externally
- Managing of high work volumes, to ensure Sands is always at the forefront of customer communication
- Ensure departmental communications and awareness surrounding issues and workflows
- Resolve customer issues, to create and ensure customer retention within the business
- Data entry as where required
- Ensuring correct paperwork is given to Data entry team
- Assistance with customer enquiries in our country and regional depots
- AD-Hoc duties as where required

Please note that successful applicants must be eligible to work in Australia full time and willing to undergo a pre-employment medical and provide a clean drug and alcohol screening result.
- Please note that only shortlisted applicants will be contacted.

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