Customer Solutions Representative

6 months ago

Sydney, Australia TEG Full time

With over 40 years' experience ticketing the biggest live events and venues in Australia, Ticketek is the leading ticketing partner to the sports and live entertainment industry and operates Australia's most advanced multi-channel ticket sales and distribution network.

Ticketek sells over 23 million tickets to more than 20,000 events each year, including concerts, sports, theatre, musicals, festivals, exhibitions, experience and family events.

Ticketing is the e-commerce channel that connects fans to unforgettable live experiences. TEG has global reach in providing ticketing software, data-driven marketing services and digital integration for events big and small.

**The Role**

**As a Customer Solutions Representative, you will**:

- Respond to general enquires and booking requests
- Process refunds for cancelled and rescheduled events
- Work across our Ticketing System and CRM
- Maintain accurate customer account information

**As a team member, you will**:

- Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
- Demonstrate credibility as you represent the team, the business and the brand through all your interactions.
- Be adaptable, able to mould to an ever changing environment.
- Have the proven ability to problem solve, both being able to think of, and implement innovative solutions to everyday problems.
- Have well developed time management skills with the ability to deal with conflicting deadlines.
- Possess a keen eye for detail whilst demonstrating a sense of urgency in delivery.
- Be able to quickly establish rapport and develop client relationships with a variety of stakeholders.
- Be a team player willing to strive to deliver exceptional results.

At Ticketek all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.

**So, what does Ticketek offer?**

At Ticketek all your hard work in helping change the way we interact with clients and customers will not go unnoticed.

In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.
- Training and Development
- Flexible Working Arrangements
- Birthday Leave
- Gym Membership Perks
- Free Advice and Support (EAP)
- Flu Vaccinations
- Learning Opportunities and support
- Company Paid Parental Leave
- Complimentary tickets to selected events
- Going the Extra Mile (GEM) Awards and Service Awards
- Opportunities to support our community and partners

**About TEG**

TEG includes Ticketek, Ovation, TEG Dainty, TEG Live, TEG Insights, Eventopia, Qudos Bank Arena, Softix, Life Like Touring, TEG MJR, The Entertainment Store, Brickman Exhibitions and TEG Asia. Our success is built upon more than 40 years' experience in the Australian and New Zealand market with a long standing and iconic presence in the live entertainment and sporting industry.

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

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