Service Support Administrator

1 week ago

Robina, Australia Bond University Full time

Full-time, Continuing Position_
- Reference number: 117519937

**About the position**:
As Australia's first private University, Bond University based at Robina, Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.
- Join a great team providing escalated 2nd level support and exceptional customer service.
- Play a key role in planning, designing, deploying, configuring, and maintaining critical university systems.
- Opportunity to showcase advanced expertise in Windows client operating systems and software deployment.

**Join Australia’s number one University for student experience*, and enjoy staff benefits including**:

- Free staff car parking
- 36.75 hour standard work week
- Access to flexible work/work from home arrangements#
- Up to 18/26 weeks of parental leave#
- Salary packaging options for FBT and Non-FBT items#
- 17.5% of base salary leave loading
- Staff wellbeing program
- Free & Confidential Employee Assistance Program available for all staff
- Study assistance for staff and dependents#
- Corporate health and finance discounts
- Onsite Medical Centre and Counselling Services
- Onsite Sports Centre including gym, fitness classes and pool#

**About the Position**

The Service Support Administrator is responsible for delivering end user computing to students and staff, and for jointly managing the systems used for the implementation. The position is part of a team providing escalated 2nd level support and quality customer service. The position involves planning, designing, deploying, configuring, and maintaining various systems related to operating system deployment, software deployment, and security.

The position requires advanced knowledge and skills in Windows client operating system and software deployment, Microsoft Endpoint Manager, Microsoft 365 Defender, Group Policy, PowerShell, and other related systems. Additionally, the position requires effective interpersonal communication, customer service, technical problem-solving, and teamwork skills.

**About the person**:
We are looking for a highly motivated team member, with excellent customer experience skills, effective communication, and time management skills, with a high level of accuracy and attention to detail.

Other key competencies/behaviours required for this position include:

- Degree in Information Technology OR an equivalent combination of industry qualifications and experience.
- Advanced Windows client operating system and software deployment knowledge and skills.
- Advanced Microsoft Endpoint Manager knowledge and skills (Intune and Configuration Manager), including troubleshooting techniques.
- In-depth Microsoft 365 Defender knowledge, including detailed experience and skills using the Microsoft 365 Defender administration portal, and configuring and operating Defender for Endpoint.
- In-depth knowledge of Group Policy, including troubleshooting techniques.
- Design, create, and manage, PowerShell scripts to support End Device Services activities.

**Salary details**:
The salary range for this position commences at $88,971.10 to $91,490.24 per annum, plus 17.5% superannuation. Commensurate with experience, skills, and qualifications.

**Additional information**:
**Application and submission details**:
For further details regarding this appointment, please reference the Position Description and Selection Criteria.

**Applications close: 5:00pm, Sunday 19 May 2024**
- Please note, the successful applicant will be required to produce a certified copy of their highest qualification received prior to commencement of duty._

Conditions of employment are offered under a Bond Workplace Agreement (BWA).

Bond University Privacy Policy
Eligibility criteria or membership fees apply
- Good Universities Guide 2006-2022

**Applications close**:
19th May 2024

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