Controls Assurance Associate

2 months ago

Wollongong, Australia Mercer Full time

**Controls Assurance Associate**

**What can you expect?**

As the Controls Assurance Associate, you will be a vital member of the Operational Risk Governance team, delivering a strategic and integrated approach to risk and compliance activities across the Administration Operations team. You will act as a key liaison to the Line 2 Risk and Compliance team and other stakeholders, ensuring effective risk and controls management. This position focuses on improving operating practices and enhancing the effectiveness of operational controls. Your contributions will play an important role in supporting the delivery of reliable customer service through well-managed operations.

**What is in it for you?**

At Mercer, we recognise that our people are our greatest asset. We offer a collaborative environment where you can thrive alongside supportive colleagues. Our commitment to your growth is reflected in our comprehensive career development programs, designed to help you reach your full potential.

We offer a competitive range of health, wealth, and lifestyle benefits, including:

- Corporate health insurance subsidy
- Flexible salary packaging
- Discounted insurances
- Employee Assistance Program
- Flexible working arrangements
- Community Volunteer and Study Leave

**We will count on you to**:

- Assist in delivering timely risk and controls analysis to enable the Administration Operations team to meet legislative and regulatory requirements
- Support and advise the Administration Operations team in identifying, classifying, measuring, and monitoring risks and compliance issues
- Collaborate with stakeholders to identify potential risks associated with their day-to-day business goals, including assisting in the incident reporting process
- Work with stakeholders to analyse and quantify the impact of items requiring remediation while operating within our Risk and Compliance Frameworks
- Coordinate the formulation of remediation strategies and implementation of preventative controls, including obtaining relevant approvals
- Support the Operational Risk & Governance Leader in providing key reporting requirements and insights on operational risk matters, such as incident root causes
- Build strong relationships with the Line 2 Risk team and other Line 1 Risk teams Respond to queries from internal stakeholders on risk, compliance, and governance requirements in a timely manner
- Drive the identification of delivered risk and mitigating controls within projects impacting Admin Operations

**What you need to have**:

- Minimum of 5 years’ experience in superannuation administration or project management
- Extensive operational knowledge and experience within superannuation administration
- Previous experience on business-wide projects
- Previous experience in an operational risk management and/or compliance role
- Experience performing control assurance activities and managing incidents end-to-end
- Familiarity with relevant regulatory bodies and legal compliance requirements in the superannuation industry (e.g., Corps Act, SIS Act)
- Strong relationship management and stakeholder engagement skills
- Excellent written and verbal communication skills

**What makes you stand out**:

- Relevant tertiary qualifications are highly regarded
- RG146 certification is highly regarded
- A proactive approach to identifying and managing risks
- Strong analytical skills to assess and improve operational controls
- Ability to work collaboratively in a fast-paced environment

**Are you ready to join?**

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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