Remediation Analyst

4 weeks ago

Sydney, Australia Westpac Group Full time

**How will I help?**

The role is at the frontline of service for the 3 rd party broker Equipment Finance segments for Westpac and Capital Finance Australia and is responsible for the execution of customer due diligence that the Bank must perform to identify their customers. The KYC Team are responsible for the onboarding activities for all organisational entities, simple and complex.

Working in collaboration with various teams, this role is essential to the Bank fulfilling its legal obligations to help prevent, detect and report money laundering and terrorism financing in the jurisdiction we work in. Fulfilling this obligation helps us protect our customers, communities, and people against financial crime.

**Key responsibilities**:

- Provide exceptional support to internal customers and brokers, resolving service requests and fulfilling needs.
- Stay updated on regulatory changes and handle customer feedback effectively.
- Build and maintain high-quality relationships, providing advice and challenging the status quo for efficient service.
- Share knowledge to empower colleagues and undertake remediation work.
- Identify and resolve or escalate compliance incidents, ensuring adherence to regulations.
- Build positive relationships with key stakeholders, influencing outcomes for Westpac and its customers.
- Contribute to continuous improvement by addressing issues and supporting change programs

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Knowledge of WBC and CFAL systems, processes, and standards.
- Familiarity with AML, KYC & IDV banking processes.
- Understanding of continuous improvement and Lean methodologies.
- Proficiency in business support systems and tools.
- Experience in continuous improvement activities, including root cause analysis.
- Strong relationship management with internal and external customers.
- Ability to use business metrics for efficiency and quality improvement.
- Proficiency in Microsoft Office, especially Excel.
- Knowledge of compliance and legislative requirements.
- Understanding of risk management principles.

**What’s it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY **or **APPLY NOW **button.

**Do you need reasonable adjustments during the recruitment process?

  • Remediation Calculations Analyst

    6 months ago

    Sydney, Australia Insignia Financial Full time

    Remediation Calculations Analyst - 6 Month Contract - Location Agnostic - Hybrid Working - 2 Days Office, 3 Days from Home **The Role** Great opportunity to join the Remediation Calculations Team as an Analyst. In this role you will be part of the Business Controls and Governance function who are responsible for completing remediation calculations arising...

  • Remediation Analyst

    3 months ago

    Sydney, Australia Tal Services Limited Full time

    Company DescriptionWelcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...

  • Remediation Data Analyst

    4 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Remediation Data Analyst **Do work that matters** The Chief Data & Analytics Office (CDAO) are responsible for driving an uplift in the Consumer Data and Analytics capability across the Retail Bank. The area comprises of several functions and to support the goals of Group priorities. **See yourself in our Team** Our Remediation team is responsible for...

  • Customer Remediation Analyst

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Remediation Analyst Business Bank (BB) offer a wide range of services and solutions to our small to medium business, large enterprise customers, and regional and agribusiness customers. The Everyday Business Banking (EBB) Customer & Risk team is accountable for Domestic and International solutions, Merchants and Payments, Business Lending, Asset...

  • Remediation Analyst

    4 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Job Summary: We are seeking a highly skilled Remediation Analyst to join our team at Westpac Group. As a Remediation Analyst, you will play a critical role in ensuring the Bank fulfills its legal obligations to prevent, detect, and report money laundering and terrorism financing.

  • Customer Remediation Analyst

    1 month ago

    Sydney, Australia Commonwealth Bank Full time

    **x 3 Fixed Term roles available - 12 month fixed term role for (internals), 12 month fixed term role for (externals)** Business Bank (BB) offer a wide range of services and solutions to our small to medium business, large enterprise customers, and regional and agribusiness customers. The _Everyday Business Banking (EBB) _Customer & Risk team is...

  • Remediation Analyst

    4 weeks ago

    Sydney, Australia Westpac Banking Corporation Full time

    Remediation Analyst **How will I help?** The role is at the frontline of service for the 3rd party broker Equipment Finance segments for Westpac and Capital Finance Australia and is responsible for the execution of customer due diligence that the Bank must perform to identify their customers. The KYC Team are responsible for the onboarding activities for...

  • Financial Advice Remediation Analyst

    1 month ago

    Sydney, Australia Kirra Services Full time

    **Location**: Sydney & Melbourne **Job Role and Key Skills**: Financial Advice Remediation Analyst *** Kirra Services is currently looking for the position of **RG 146 Qualified Assessor, based in Sydney & Melbourne **for the global technology innovator and world's leading IT company. We are searching for talented and motivated professionals who are...

  • Quality Assurance

    6 months ago

    Sydney, Australia Talent International Full time

    australia sydney contract au$82 - au$87.50 per hour- Sydney CBD Fringe location (2 days per week work from home) - Duration: 6-month contract (Immediate start) - Day Rate: $700 + super per day A leading Entertainment organisation is currently seeking a detail-oriented Quality Analyst to join their team as part of a dynamic Business Transformation...

  • Remediation Portfolio Coordinator

    5 months ago

    Sydney, Australia Bupa Full time

    **The Opportunity** As part of the Remediation Team, this role will partner closely with the Head of Remediation to deliver high quality Project Coordination and BAU services at pace to drive strategic outcomes for Bupa’s customers. **_ This is an initial permanent full-time position, based in our Sydney office. Bupa offers hybrid working arrangements...

  • Senior Business Analyst, Remediation

    2 months ago

    Sydney, Australia Australian Super Full time

    At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn, grow and deliver better outcomes for members.  Your...

  • Chapter Lead Bb Adds Remediation

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Chapter Lead BB ADDS Remediation **Do work that matters** Business Bank (BB) secures and enhances the financial wellbeing of people, businesses and communities, particularly CBA's small and medium sized enterprise clients, including those in rural and regional areas, as well as the needs of CBA's online trading, broking customers. BB Customer, Risk &...

  • People Remediation Project Lead

    3 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    We are seeking an experienced People Remediation Project Manager to join our team at the Woolworths Group. As a dynamic and customer-focused organization, we value diversity, equity, and inclusion in everything we do.In this critical role, you will be responsible for managing and supporting end-to-end remediation projects focused on reviewing team member...

  • Compensation Remediation Programme Director

    2 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    About UsWelcome to the Woolworths Group, Australia's largest employer. We are committed to creating a workplace where our team members feel valued, respected, and empowered.Job DescriptionWe are seeking an experienced Compensation Remediation Programme Director to join our People Team. As a key member of our Remediation Value Stream, you will be responsible...

  • Chapter Lead Bb Adds Remediation

    3 months ago

    Sydney, Australia Commonwealth Bank Full time

    **Do work that matters** Business Bank (BB) secures and enhances the financial wellbeing of people, businesses and communities, particularly CBA’s small and medium sized enterprise clients, including those in rural and regional areas, as well as the needs of CBA’s online trading, broking customers. BB Customer, Risk & Automation is the analytical...

  • Senior Payroll Remediation Project Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    We are seeking an experienced Payroll Remediation Project Coordinator to join our team at the Woolworths Group.As a key member of our People Team, you will play a critical role in supporting end-to-end remediation projects focused on reviewing team member entitlements and industrial agreements within the Woolworths Group.You will work closely with internal...

  • Product Owner Business Banking Remediation

    1 month ago

    Sydney, Australia Commonwealth Bank Full time

    **12 Month Secondment Opportunity** **Your Business**: The Everyday Business Banking team supports the full spectrum of customers’ needs from the smallest businesses to the largest corporates. We have accountability for Cash Management, Payments, Business Lending and Commerce Solutions as well as managing the end-to-end business customer experience. The...

  • Product Owner Business Banking Remediation

    1 month ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Owner Business Banking Remediation - 12 Months **12 Month Secondment Opportunity** **Your Business**: The Everyday Business Banking team supports the full spectrum of customers' needs from the smallest businesses to the largest corporates. We have accountability for Cash Management, Payments, Business Lending and Commerce Solutions as well as...

  • System Analyst

    1 month ago

    Sydney, Australia Bluebell Research Australia Pty Ltd Full time

    Bluebell Research Australia seeks an experienced Systems Analyst to strengthen our IT landscape by analyzing, designing, and implementing effective solutions. This role integrates key responsibilities from systems analysis, business analysis, and IT support, ideal for a detail-oriented professional with a background in technical support, requirements...

  • Pay Confidence Remediation Lead

    6 months ago

    Sydney, Australia People Full time

    **Lead the planning and delivery of pay confidence remediation projects across the Woolworths Group** - **Bring your experience and expertise in solving problems within the context of payroll compliance and the current industrial relations environment** - **Permanent, full time role with flexible working from home options **Welcome to the People...