Customer Service Administrator
2 weeks ago
**What we are seeking**
Our Adelaide branch is seeking a seasoned customer service professional to ensure the smooth running of our large, high volume repair facility. You will provide and promote a strong service culture, responding effectively to customers and supporting the service and repair team.
**About the role**
- Provide timely customer contact and effective follow through communications
- Book repairs and assist with schedule management
- Actively participate in production meetings
- Liaise with centralised key functions, suppliers and assessors
- Timely and accurate data entry and maintenance of records
- General reception and office management duties
**Selection Criteria**
- Experience in a service-oriented environment. Insurance and/or automotive industry experience highly desirable.
- Demonstrated ability to deliver professional and efficient service to customers, suppliers and other stakeholders.
- Experience with Microsoft 365, software packages and cloud-based databases
- Experience with claims management databases (I-Body advantageous)
- Have a friendly and helpful demeanor
**Offer & Application**
- Monday to Friday
- Excellent culture
- Great work/life balance
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