Sales Hub Consultant

2 months ago

Melrose Park, Australia BespokeHR Full time

Want better work conditions and the opportunity to personally grow and develop? Look no further than this role to start feeling valued and appreciated.
- Industry leading, growing family-owned business with 40+ years’ experience
- A small and personal sized team focused on exceptional customer experience
- Exceptional culture with strong leadership, support, growth and development.

**Who the Company is?**

U-Store-It is an Adelaide based family owned and operated business that has been leading the industry for over 40 years. U-Store-It pioneered self-storage in Adelaide and is a founding member of the Self-Storage Association of Australia.

As Adelaide’s #1 choice in storage, U-Store-It sets the benchmark in customer experience and the product offering is unrivalled.

This position will also support gobox mobile storage. A mobile storage solution offering a world first and unrivalled delivery system. Gobox continues to grow and gather market recognition through its unique product offering and superior customer experience.

Based in Melrose Park, this position will support 9 current sites across the Greater Adelaide area. This employer is forward thinking, entrepreneurial and invests in their people.

The organisation is led and lived by its company values of being customer and community focused, trusted and industry recognised.

**More about the position**:
This Sales Hub Consultant is responsible for providing high quality customer service and support to existing customers, as well as driving business success through the onboarding of new customers. This position is perfect for someone who has had previous exposure to inbound sales and service and loves making a positive impact on customers through their service delivery

**Key Responsibilities**:

- Oversee and maintain all gobox accounts from enquiry to move out
- Provide all customers, current and potential with the highest quality of service in a professional manner
- Follow up sales calls to all current enquiries with the purpose of closing the sale
- Maintain an efficient and friendly working environment
- Attend to all incoming phone, website enquires
- Adhere to service standards and achieve KPIs
- Manage invoicing and payments and follow up on overdue accounts
- Maintain Customer Database, keeping detailed logs of customer activity
- Daily and EOM banking reconciliations

**What background would be a great fit?**
- Demonstrated experience in a customer service or sales environment.
- Prior exposure to a high-volume calls-focused position (desirable)
- Excellent verbal and written communication.
- Ability to multi-task, adapt to changing priorities and problem solve in a fast-paced environment.
- Outcome driven, high level of accountability and continuous improvement mindset.
- Customer service advocate with a passion for making a real difference.
- Proactive, natural problem solver, process thinker and high degree of initiative.
- Referenced by previous key stakeholders and direct reports as being solution orientated, able to connect and build strong relationships and provides timely, helpful, and quality advice and support.

**What can the Company offer?**
- Part of a successful, high growth business with continued exciting growth plans.
- A high degree of investment in training and development.
- Stable team with a great culture and good place to work
- Rewarding salary package.

**Sound like you?**

For more information, please contact Kerri on 0402 701 772.

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