Servicenow Integration Analyst

3 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**ServiceNow Integration Analyst**

***Temporary full-time position until 30**th** June 2024**

**DCS Grade 07/08**

The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.

**About the Role**

Oversees the implementation/integration services within ServiceNow to facilitate the delivery, quality assurance and governance of projects and programs delivered using ServiceNow.

**Accountabilities will include**:

- Undertake comprehensive analysis of changes and/or new initiatives and develop implementation/integration plans to support the smooth delivery of new and rapid business initiatives, campaigns and improvements to the Organisation and other relevant agency stakeholders.
- Maintain currency with new and best practice project/implementation methodologies to analyse, scope and test against business requirements and support optimal service delivery outcomes.
- Undertake analysis of business changes in order to assess impacts of change, identify risks, and tailor implementation plans that consider these impacts.
- Collaborate with team members to understand, identify and incorporate improvements, new business initiatives and new technologies on to the business unit.
- Maintain and update all required project administration and documentation in line with established project reporting protocols and provide consolidated information to key stakeholders for advice and decision making.
- Maintain an understanding of the business, challenges, and objectives to ensure implementation/integration plans are integrated effectively into the organisation’s programs.
- Maintain awareness of relevant issues, policy obligations, insights, challenges industry trends and practices and opportunities to recommend innovative solutions that optimise outcomes and contribute to a best practice governance function in line with organisational and government priorities.
- Help with logístical support and communications for ongoing programs, projects and operational reporting.

**About you**

To be successful in this role you will have:

- At least 12 months of experience working with various ServiceNow Products.
- Good understanding of the ServiceNow products like ITSM, ITOM, and HRSD

**Benefits of working with DCS**:
DCS is a great place to work, and it’s not just us saying that

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
- Competitive salary range $ 101,947 - $112,849 pa + super, commensurate with experience plus access to salary packaging. Don’t forget 17.5% leave loading
- State of the art offices across NSW (if you’re into that sort of thing)
- 35-hours work week
- We celebrate diversity and embrace genuinely flexible working arrangements - talk to us about what flexibility could look like for you. This includes access to compressed working hours, working in a hybrid model or from home. We are all real people with real lives
- Excellent career development and learning development opportunities. We know that our people perform at their best when they feel valued and recognised.
- Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)
- Incomparable leave benefits available - including Flex Leave and Paid Parental Leave

**Okay, so what’s next?**

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you

**Closing Date: 26 May 2023 at 9:59am (AEST)**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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