Field Service Technician
2 weeks ago
Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources?
At Metso you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new.
This is your invitation to rise above what was possible yesterday.
**Job posting end date**: 08/22/2023
SERVICE TECHNICIAN SPECIALISING IN AUTOMATION
Metso is seeking a motivated, highly technical Service Technician to join our high achieving Service team specialising in Automation, Analytical Equipment Inspection, Maintenance and Repairs
**About the role**:
The successful applicant will play a crucial part in performing and coordinating service activities relating to our equipment, spares, and wears, and providing customers with technical services support in conjunction with our sales team. In addition to this, other key responsibilities will include;
Provide hands-on Automation service work in the field to Metso customers.
Provide technical liaison services between customers, product divisions and sales personnel.
Perform technical evaluations and analyse equipment and machine component failures.
Promote products and services to customers.
Promote the sales of OEM spare parts and wearing material components.
Supervise and oversee projects on customer sites.
Complete field machine inspections per global and customer procedures.
Escalate questions and analysis to Technical Support and Engineering.
Prepare post site visit reports, time sheets and expenses after site visits.
Support quotation work by providing scope of work, initial planning, and costing information.
Promote Technical Support value add and support Technical Support Teams.
Support warranty process and Root Cause Analysis (RCA) where applicable.
Identify equipment in the field at the customer site that is not in our installed base and provide data for input into our CRM system.
**About you**:
An Electrical/ instrumentation trade qualification.
Experience working with industrial analytical equipment. XRF & Particle Size Analysers an advantage.
Programable Logic Controller & Distributed Control Systems experience advantageous.
High-level fault-finding aptitude.
Intermediate computer literacy in MS Office - Word and Excel.
Must have current motor vehicle license.
Must be physically fit and able to pass random medical and drug tests.
Excellent communication and interpersonal skills.
Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.
Ability to work away from home, for extended periods and extended hours, on weekends or as required.
Clearly understand and competency in Risk management and safety rule compliance.
Operating and maintenance instructions, and procedure manuals.
Metso is a frontrunner in providing sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. By helping our customers increase their productivity, improve their energy and water efficiency and environmental performance with our process and product expertise, we are the partner for positive change.
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