Current jobs related to Team Leader - Melbourne - McMillan Shakespeare

  • Team Leader, Ancillary Claims Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Team Aaa Full time

    About Team AaaTeam Aaa is a leading provider of health insurance solutions, dedicated to helping our customers thrive. With a strong social purpose and commercial principles, we strive to create community value and deliver exceptional customer experiences.About the RoleWe are seeking an experienced Team Leader to join our Customer Operations team. As a Team...

  • Team Leader

    4 months ago

    Melbourne, Australia Real Estate Career Developer Full time

    Results driven leader who knows how to motivate a team - Exceptional attention to details and the ability to streamline processes - A proven history of exceptional Property Management skills Join Our Elite Team as a Dynamic Team Leader in Melbourne's Inner North West! Are you a seasoned leader with a passion for real estate and a flair for inspiring...

  • Team Leader

    4 months ago

    Melbourne, Australia Brightside Recruitment Full time

    Senior Leadership Role - Melbourne Wide - Social Work **Organisaiton**: Brightside Recruitment is seeking a passionate individual is keen on making a difference to the lives of young people facing homelessness. Leading the way and making a real difference to at-risk young people's lives. **Role**: The Team Leader is responsible for the day-to-day...

  • Team Leader

    7 days ago

    Melbourne, Australia Symmetry Human Resources Group Pty Ltd Full time

    Exciting Opportunity: Become a Team Leader at Our New Contact Centre in Melbourne! Join Us on the Ground Floor! We're launching a brand-new Contact Centre in Melbourne, leading the way in Business Process Management (BPM) for Fortune 500 and FTSE 100 companies. Be part of something special from the very beginning!Role: Team LeaderDepartment: OperationsWhat...

  • Team Leader

    3 days ago

    Melbourne, Victoria, Australia Symmetry Human Resources Group Pty Ltd Full time

    Exciting Opportunity: Become a Team Leader at Our New Contact Centre in MelbourneWe're launching a brand-new Contact Centre in Melbourne, leading the way in Business Process Management (BPM) for Fortune 500 and FTSE 100 companies. Be part of something special from the very beginning.Role: Team LeaderDepartment: OperationsKey Responsibilities:Lead and inspire...

  • Team Leader

    1 week ago

    Melbourne, Victoria, Australia KMO Burger, LLC Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at KMO Burger, LLC. As a Team Leader, you will be responsible for leading a team of employees to ensure excellent customer service and a smooth dining experience for our guests.Key ResponsibilitiesLead a team of employees to achieve high levels of customer...

  • Team Leader

    3 months ago

    Melbourne, Australia Probe CX Full time

    **About the Role** We have an exciting opportunity for a passionate leader to coach, manage, and support a small team of Customer Service Specialists. This role is perfect for someone who is dedicated to leading and developing teams while driving business outcomes. As the Team Leader, you will be responsible for the management of team performance and...

  • Team Leader

    1 week ago

    Melbourne, Victoria, Australia KMO Burger, LLC Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at KMO Burger, LLC. As a Team Leader, you will be responsible for leading a team of employees to ensure excellent customer service and a smooth dining experience for our guests.Key ResponsibilitiesLead a team of employees to achieve high levels of customer...

  • Team Leader

    4 months ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Human Resources, Legal, Occupational Health and Safety Reference: 50739 - **Team Leader - Full time role ADO**: - ** Base rate + salary packaging + super + five weeks annual leave**: - **...

  • Team Leader

    4 months ago

    Melbourne, Australia Dynamic Outreach Full time

    **Team Leader Position** We are Looking for **OUTGOING, FUN and HARDWORKING** Team Leader to join our growing team. **About us**: Dynamic Outreach is a growing Agency specializing in face to face fundraising. Our mission is to help charities to grow their full fundraising potential by attraction new quality donors for them. **About the role**: We are...

  • Team Leader

    1 month ago

    Melbourne, Australia Yooralla Full time

    **Job no**: 494593 **Work type**: Full - Time (Auto), Part - Time (Auto) **Location**: Eastern Melbourne, Northern Melbourne, Southern Melbourne, Western Melbourne, Various Locations, Melbourne CBD **Categories**: Psychologist **Team Leader - Specialist Behaviour Support (SBS) Practitioner** **Location**:Flexibility to work across various sites (North,...

  • Team Leader

    3 days ago

    Melbourne, Victoria, Australia Belgravia Leisure Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Contact Centre team at Belgravia Leisure. As a Team Leader, you will be responsible for leading a team of Contact Centre Consultants and ensuring that they have the skills and knowledge to deliver exceptional customer service.Key ResponsibilitiesManage and lead a team of...

  • Team Leader

    3 months ago

    Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Full time Organisation: Western Health **Salary**: Salary not specified Occupation: Engineering, Facilities Management, Health and Allied Health Reference: 53438 Are you a dynamic leader with a passion for Facility Management? Are you skilled at motivating teams and ensuring operational excellence?...

  • Team Leader

    1 week ago

    Melbourne, Victoria, Australia Woolworths Full time

    Unlock Your Potential as a Team LeaderAt Woolworths Group, we're committed to creating better experiences together for a better tomorrow. As a Team Leader, you'll play a pivotal role in driving our success by leading and managing a team of up to 80 members to achieve planned/budgeted KPIs, cost outcomes, safety measures, and service levels.Key...

  • Team Leader

    3 days ago

    Melbourne, Victoria, Australia Woolworths Full time

    Unlock Your Potential as a Team LeaderAt Woolworths Group, we're committed to creating better experiences together for a better tomorrow. As a Team Leader, you'll play a pivotal role in driving our success by leading and managing a team of up to 80 members to achieve planned/budgeted KPIs, cost outcomes, safety measures, and service levels.Key...

  • Team Leader

    6 days ago

    Melbourne, Victoria, Australia Woolworths Full time

    Unlock Your Potential as a Team LeaderAt Woolworths Group, we're committed to creating better experiences together for a better tomorrow. As a Team Leader, you'll play a pivotal role in driving our success by leading and managing a team of up to 80 members to achieve planned/budgeted KPIs, cost outcomes, safety measures, and service levels.Key...

  • Team Leader

    7 days ago

    Melbourne, Victoria, Australia KMO Burger, LLC Full time

    Job SummaryWe are seeking a highly motivated and experienced Team Leader to join our team at KMO Burger, LLC. As a Team Leader, you will be responsible for leading a team of employees to provide excellent customer service and ensure the smooth operation of our restaurant.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to ensure...

  • Team Leader

    4 months ago

    Melbourne, Australia Zoom Recruitment Full time

    Join our dynamic and successful National Recruitment Agency, specialising in Temporary and Permanent Recruitment across various sectors, including Industrial, Commercial, Civil, Mining, and Construction. Recognized as a certified “great place to work,” we’ve achieved remarkable growth, servicing blue-chip companies nationwide. **About the Role**: As...

  • Team Leader

    20 hours ago

    Melbourne, Victoria, Australia Belgravia Leisure Full time

    The RoleWe are seeking a highly skilled and experienced Team Leader to join our Contact Centre team at Belgravia Leisure. As a Team Leader, you will be responsible for leading a team of Contact Centre Consultants to achieve sales and service targets, while ensuring excellent customer experience.Key ResponsibilitiesManage and motivate a team of Contact Centre...

  • Team Leader

    1 week ago

    Melbourne, Victoria, Australia Pillow Talk Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and achieve sales targets.Key ResponsibilitiesSupport the smooth and...

Team Leader

4 months ago

Melbourne, Australia McMillan Shakespeare Full time

At MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities. Our diverse services - from salary packaging and fleet management to disability support - aim to enhance your financial wellbeing and empower your aspirations.

Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.

The focus of the Knowledge Management and Quality Assurance Team Leader is to provide support and guidance for a team of Knowledge Management and Quality specialist roles. They are responsible for supporting the broader operational team in delivering on customer strategies by ensuring best practices are delivered within the Knowledge space, while also providing broader guidance to the business on Quality initiatives.

The position also contributes to the improvement in operational/call centre efficiency through the identification of process improvement opportunities and where required coordinate and project manage the implementation of key projects as well as delivering insightful reporting. The role will also have significant influence over the customer experience, and its ongoing success.

Drive improvements in quality through establishing, synthesising, and uplifting the quality program across our Maxxia and RemServ call centres.

Your focus will be on making product information, processes and guidelines for our call centre staff/business accessible to everyone in MMS. You will oversee the review and enhancement of Knowledge Management (LivePro) (Database containing all processes, procedures and guidelines for the call centres at MMS) aligning the structure and language across the Maxxia and RemServ brands.

Key Responsibilities:
Relationship Management
- Build and maintain stakeholder relationships across multiple areas of MMS
- Manage stakeholder engagement
- Co-ordinate activity with various project teams to ensure the knowledge content is maintained, aligning procedural and process changes and drive internal communication of any change initiatives

Continuous/Process Improvement
- Identify and support the delivery of process improvements
- Communicate process changes by building and supporting for the Knowledge Management Team - making sure that we are creating the right resources
- Utilise insights from Quality Analysis to reduce errors to supporting the call centre leadership team

Knowledge Management
- Own and maintain the knowledge management platform (LivePro) ensuring that call centre staff are getting the best use from the platform.
- Create and chair forums with the call centre Leaders, Learning and development Team and other knowledge experts to capture any gaps
- Work with the National Complaints, Customer Support and Compliance Manager to constantly review any features on the LivePro roadmap that could support a better operational/call centre outcomes
- Develop best-practice knowledge management procedures and processes, fostering an environment where knowledge is easy to obtain and quickly shared
- Ensure feedback is captured in LivePro
- Quality Analysis
- Own and maintain the Quality Scorecard, providing customer service and technical reviews which uplift our customer outcomes/experiences
- Engage with Operational Leadership to ensure the quality program aligns with departmental initiatives
- Support and develop reports to provide actionable insights
- Regularly provide monthly and quarterly updates to key stakeholders on quality initiatives

People Management
- Provide strong dynamic leadership to maintain a committed and productive team

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.