General Manager

2 weeks ago

Southbank, Australia Crown Resorts Full time

**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The role**

The surveillance team is integral to helping deliver a safe gaming experience for our guests. We have an opportunity for a **General Manager - **Surveillance to join our Melbourne team. Tasked with structuring the department for success in a changing regulatory environment, this is an exciting opportunity to drive change and help transform the future of Crown.

Reporting into the Melbourne CEO the General Manager - Surveillance will be responsible for leading the surveillance business unit ensuring that the regulatory obligations, business strategic and operational surveillance objectives are met for the property. The scope also extends to driving collaboration of policy alignment across all our properties. You will also;
- Create and deliver Surveillance strategies and initiatives to protect the business, including the implementation of risk management practises. This requires vigilant and visible leadership across the teams in each business unit to ensure objectives are achieved in an efficient and effective manner.
- Drive a culture of meeting or exceeding regulatory requirements by implementing surveillance strategies.
- Implement risk management strategies that are aligned to the broader company strategy.
- Provide coaching, reward and recognition, performance counselling with a commitment to aligning and developing skills and abilities, promoting growth, and supporting employee success.
- Ensure Surveillance meets its financial targets though development, maintenance and reporting on capital and operating budgets, policies and procedures, and action plans to support the business plan

**About you**

This role is pivotal to the future operations of Crown, to be successful you will need to have extensive experience in integrated resort surveillance and a passion for driving change. You will have the ability to work collaboratively across the properties to align our surveillance strategy. You will also have;
- Project management experience with the ability to be agile in a transformation environment.
- Exceptional probity and credit clearance and ability to obtain Casino Special Employee License is essential.
- Demonstrated senior leadership of operational work groups.
- Experience working in a highly regulated environment with strong knowledge of responsible gaming and anti-money laundering regulations.
- Extensive leadership in IR Surveillance Operations experience with the ability to drive performance and become a focal point for new initiatives.
- Exceptional communication and negotiation skills.

**Additional Information**:
**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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