Migration Readiness Lead, Grp 3

6 months ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 65975
**Department**: AR Customer Services Ops Operations Performance
**Division**: Australia Retail
**Location**: Melbourne
About the role

ANZ has a long-term strategy to build a simpler and stronger bank and our focus on simplicity, productivity and agility is enabling us to adapt quickly to deliver superior digital experiences for our retail, commercial and institutional customers. An enabler for this long term strategy is successful ANZ Plus and Suncorp migrations.

The Customer Service Operations (CSO) Mirgation Readiness Lead is critical to ANZ’s overall customer migration strategy. It will act as the central point of engagement into CSO for the Divisions and coordination across the CSO Portfolio for all migration readiness activities.

Migration Readiness Lead is responsible for defining and delivering on the strategy, the approach to CSO readiness for migration and how we will evolve over time and how we get there, to set CSO up for success to meet our customers needs now and in the future. The role will represent the CSO Leadership Team, influencing decisions across the Division and driving CSO’s strategic outcomes.

**Role Type**: Permanent Full-Time

**Location**: Melbourne VIC

What will your day look like

**This role is accountable for**:
Responsible for planning and executing on key CSO migration readiness activities that are required for our customers (current ANZ existing customers and potential future customers) to be successful in supporting customers through and post migration
Contribute to enterprise customer migration planning, initiatives and execution to support customer and business readiness
Ensuring CSO requirements and needs are accurately reflected in ANZs migration strategies
Lead the development of business cases for future investment for CSO
Coordinate and facilitate communications across key stakeholders (Migration, ANZ Plus, Tech, Customer Engagement and Sun), aligning across Divisions on existing CSO activities (so that there is an aligned end to end view of customer servicing)
Develop strong stakeholder relationships (within ANZ including with senior/executive stakeholders) and maintain effective communication channels to effectively resolve issues and remove barriers to success
What will you bring?

To grow and be successful in this role, you will ideally bring the following:
Experience in business preparation, testing, and optimisation for strategic change
Deep understanding of customer perspective and demonstrated ability to pre-emptively address customer and business concerns
Demonstrated ability to leverage data for tailoring strategies
Effective communicator to effectively resolve issues and remove barriers to success
Commercial acumen, experience working closely with senior stakeholders across the ANZ eco-system
So, why join us?

From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.

We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

Job Posting End Date

30 June, 11.59pm, (Melbourne Australia)

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