Migration Readiness Lead, Grp 3

7 months ago


Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 65975
**Department**: AR Customer Services Ops Operations Performance
**Division**: Australia Retail
**Location**: Melbourne
About the role

ANZ has a long-term strategy to build a simpler and stronger bank and our focus on simplicity, productivity and agility is enabling us to adapt quickly to deliver superior digital experiences for our retail, commercial and institutional customers. An enabler for this long term strategy is successful ANZ Plus and Suncorp migrations.

The Customer Service Operations (CSO) Mirgation Readiness Lead is critical to ANZ’s overall customer migration strategy. It will act as the central point of engagement into CSO for the Divisions and coordination across the CSO Portfolio for all migration readiness activities.

Migration Readiness Lead is responsible for defining and delivering on the strategy, the approach to CSO readiness for migration and how we will evolve over time and how we get there, to set CSO up for success to meet our customers needs now and in the future. The role will represent the CSO Leadership Team, influencing decisions across the Division and driving CSO’s strategic outcomes.

**Role Type**: Permanent Full-Time

**Location**: Melbourne VIC

What will your day look like

**This role is accountable for**:
Responsible for planning and executing on key CSO migration readiness activities that are required for our customers (current ANZ existing customers and potential future customers) to be successful in supporting customers through and post migration
Contribute to enterprise customer migration planning, initiatives and execution to support customer and business readiness
Ensuring CSO requirements and needs are accurately reflected in ANZs migration strategies
Lead the development of business cases for future investment for CSO
Coordinate and facilitate communications across key stakeholders (Migration, ANZ Plus, Tech, Customer Engagement and Sun), aligning across Divisions on existing CSO activities (so that there is an aligned end to end view of customer servicing)
Develop strong stakeholder relationships (within ANZ including with senior/executive stakeholders) and maintain effective communication channels to effectively resolve issues and remove barriers to success
What will you bring?

To grow and be successful in this role, you will ideally bring the following:
Experience in business preparation, testing, and optimisation for strategic change
Deep understanding of customer perspective and demonstrated ability to pre-emptively address customer and business concerns
Demonstrated ability to leverage data for tailoring strategies
Effective communicator to effectively resolve issues and remove barriers to success
Commercial acumen, experience working closely with senior stakeholders across the ANZ eco-system
So, why join us?

From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.

We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

Job Posting End Date

30 June, 11.59pm, (Melbourne Australia)


  • Change Lead

    7 months ago


    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 61299 **Department**: Investment Management & Delivery Office **Division**: Group Strategy & Transformation **Location**: Melbourne or Sydney About the role ANZ’s Customer Migration Program is a pivotal part of the journey to the bank we are building, that will improve financial wellbeing and sustainability of customers through excellent...


  • Port Melbourne, Australia Peopleconnexion Full time

    Melbourne Based - $70 000 - $80 000 p/a - Opportunity for growth **UV GRP Relining Technical Sales Representative** We are seeking a qualified Engineer specialising in structural designs for water pipelines, coupled with qualifications in commerce/business administration. As a UV GRP Relining Technical Sales Representative, you will be responsible for...


  • Melbourne, Victoria, Australia Peoplebank Full time

    Key ResponsibilitiesThe Senior Business Analyst will lead operational readiness activities for the Claims Centre platform cloud migration, ensuring all documentation is accurate and up-to-date. This includes working with stakeholders to define, document, and implement support models, reporting, performance, and release management processes. The ideal...

  • Data Migration Lead

    1 week ago


    Melbourne, Australia Grow Talent Full time

    The Data Migration Lead is an integral member of the Project team, and is responsible for the development and execution of data migration strategies and processes to ensure the accurate and complete responsibilities by performing data migration activities themselves in a “hands on” manner, and through overseeing the activities of the key business...


  • Melbourne, Victoria, Australia NAB Full time

    About This RoleWe are seeking an experienced Campaign Migration Project Manager (Marketing Technology) to join our team at National Australia Bank.This role involves leading the finalisation of our campaign migration, applying marketing campaign management knowledge to identify risks and challenges, and optimising the communications strategy.The successful...


  • Melbourne, Victoria, Australia Peoplebank Full time

    Job DescriptionThe Senior Business Analyst will play a critical role in the migration of the Claims Centre platform to the cloud, ensuring operational readiness and seamless transition. This involves defining and documenting operational requirements, support models, reporting frameworks, performance metrics, and release management processes. The ideal...


  • Melbourne, Australia Kyndryl Australia Pty Ltd Full time

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Melbourne, Victoria, Australia Peoplebank Full time

    This is a challenging Senior Business Analyst role at Peoplebank, where you will be responsible for outlining and managing operational readiness activities essential for a successful cloud migration project. This includes defining and documenting operational requirements, support models, reporting frameworks, performance metrics, and release management.The...


  • Melbourne, Australia KPMG Full time

    **KPMG Data & Insights team **is dedicated to empowering mid-market organizations to harness data to deliver superior results for their customers, employees, and business. Leveraging the “One KPMG” approach, our team works collaboratively with the wider KPMG service lines to provide our clients with industry-specific, data-centric business solutions that...

  • Data Migration Manager

    2 months ago


    Melbourne, Australia KPMG Full time

    Our Enterprise Technology & System Integration team brings together skills in intelligent automation, data engineering, software integration and cloud platforms to help our clients align their technology capabilities with their strategic and operational objectives. We also draw on KPMG’s extensive national and global resources, adopting a multidisciplinary...


  • Melbourne, Australia PRA Full time

    A large healthcare organisatsion based in Melbourne is looking to make a key hire for its Data team. This role is with a not-for-profit organisatsion that does incredible work in communities all over Australia. This organisaiton has grown rapidly in recent years and is going through a large transformation. This role is a Data Migration Specialist/Lead...


  • Melbourne, Australia KPMG Full time

    **Company Description**: Our Enterprise Technology & System Integration team brings together skills in intelligent automation, data engineering, software integration and cloud platforms to help our clients align their technology capabilities with their strategic and operational objectives. We also draw on KPMG’s extensive national and global resources,...


  • Melbourne, Australia KPMG Full time

    Your responsibility will be to oversee all phases of data migration, from initial planning to execution, and through to post-migration validation, ensuring the accuracy and security of our data throughout. **Your Opportunity** - Develop comprehensive strategies and plans, including scope, timelines, resources, risks, and contingencies for migrating data...

  • Data Migration Analyst

    6 months ago


    Melbourne, Australia PRA Full time

    A large not-for-profit organisation in the Healthcare space is looking for a hands-on technical Data Migration specialist to work on a large Data Migration Project on an initial Fixed-Term Position. This position is likely to extend. This individual will be responsible for the design and build of data migration routines to support the implementation of a...

  • Migration Agent

    7 months ago


    Melbourne, Australia Peak Talent Full time

    Key Responsibilities: - Conduct initial consultations with clients to assess visa eligibility and provide expert advice. - Analyse client information and documents to determine eligibility for Australian visas and citizenship. - Maintain records of communication and evidence with clients - Prepare responses for DoHA, including Natural Justice letters and...

  • Test Analyst

    7 days ago


    Melbourne, Australia Hawksworth Full time

    Permanent role - Melbourne, Sydney or Brisbane based - Career opportunities + perks Hawksworth is partnering with a market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. They partner with life companies, banks, asset managers and discretionary wealth...


  • Melbourne, Australia Operandi Full time

    Cloud Transfornation Project - Use your Data Migration skills and experience - Initial Fixed Term role **Data Migration Specialist - (Initial Fixed Term Contract + possible extensions)** Operandi Consulting is seeking a ‘Cloud Data Migration Specialist’ with specific experience of working in a complex organizational environment, primarily in creating...


  • Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 81554 **Department**: AR Migration **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role ANZ’s Customer Migration Program is an exciting and...

  • IT Technical Lead

    7 months ago


    Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable- 12 Month Contract - Government Department - CBD Location - Hybrid Working Arrangement - Migrating users to Google Workplace **The role**: This Government Department is seeking an IT Technical Lead to oversee the migration of users to Google Workplace. **Your responsibilities will include**: - Oversee the migration...

  • Product Owner

    1 month ago


    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 81347 **Department**: AR Migration **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role Migration is known for their great culture of...