Field Technician

3 weeks ago

Murarrie, Australia Next Payments Full time

**Your NEXT Opportunity**

This is an exciting opportunity for an experienced Field Technician located on the Gold Coast to join our Next Payments team. We are looking for an enthusiastic person, someone who displays initiative and a strong desire to contribute to the team.

Reporting to the QLD Supervisor, Field Services, this role will see you responsible for the delivery of quality field technical services during business hours and for after-hours break/fix responses, whilst adhering to the delivery of services to agreed service levels with clients.

With new product launches, strong business growth (140 employees currently, and we expect that number to increase to 170 by the end of 2023) and recently winning Casino and TAB cashless gaming tenders, it really is an exciting time to join Next Payments

**The Role**:
This role will provide you with invaluable experience and opportunity for growth all whilst working in a passionate, safe, and friendly workplace culture.
- Installation, Relocation, Repair and Preventative Maintenance of ATM/TCR/Cash Express/CRT.
- Standard business hours along with a shared, rotating roster for on-call, after-hours break/fix response, covering our service hours of 0800 - 2200, 7 days a week.
- Able to work independently at customer sites.
- Attend and resolve assigned service requests in a timely manner.
- Complete accurate detailed service report (update, closing notes and parts used).
- Cooperate and liaise with the technical team and share information across the organization.
- Maintain company-supplied assets (vehicle, tools, computer, etc) in a clean and tidy manner and schedule servicing of assets as per manufacturer’s recommendations.
- Maintain suitable stock levels in vehicles to ensure part availability when attending service calls.
- Escalate/discuss unresolved issues, service improvements and enhanced operating techniques with your line manager.
- General warehouse duties including stock take, bench repair, refurbishment, and staging of devices.
- Always maintain a professional appearance delivering quality service to all our customers.

**About You**:

- Previous experience as a Field Technician.
- Experience in the ATM, Gaming/EFTPOS industry would be highly regarded.
- Strong communication skills.
- Friendly team player.
- Logical thinker.
- Intermediate computer skills.
- Technical aptitude.

**The Perks**
- Friendly and fun work environment - we are really proud of the culture we have created
- Company vehicle and all required tools are provided.
- Mobile phone and laptop provided.
- Paid overtime.
- Recognition of hard work.
- Training and growth opportunities.

**About Us**:
Established in 2013, Next Payments is one of Australia’s most profitable, multi-award winning and fastest growing payments companies. Headquartered in Melbourne with branches in Sydney, Brisbane, and Wellington, we are 97% Australian and 3% New Zealand owned with Macquarie Group being a significant investor in our business.

At Next Payments, our success is due to our proven and reliable products which ensure the seamless operation of our customers’ businesses. We provide end-to-end solutions in the payments space, with our core capabilities including ATM installation and services, issuing, and managing digital wallets, QR code payments, debit and prepaid card issuing, and bespoke customer experience integration.

We are an equal-opportunity employer and value diversity at our company. We actively recognize our committed people and provide exciting learning and career development opportunities.

Next Payments is environmentally conscious and after 3 years of hard work, we are now proudly Carbon Neutral

**How to Apply**:
If you would like to join Next Payments, please send us your resume and a short cover letter - We want to hear from you personally and understand why this role and our company are of interest

Next Payments is not accepting inquiries from recruitment agencies for this position.

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