Field Service Technician

2 weeks ago

Brisbane, Australia Nordson Full time

General Information

Entity

Nordson Australia/New Zealand

Job Title

Service Technician

Job Family

Technical Services

LOB / Department

Adhesives

Location

Brisbane

Review Date

23rd December 2019

Job Environment

Accountable To

Northern Region Manager (John Williams)

Accountable For

Parts Budget in Queensland

Principal Relationships

Internal

Regional Manager, Sales/Service peers, Customer Service

External

OEM’s, End users, Material Suppliers

Tools

Trade Background, Electrical highly regarded

Travel Requirements

Domestic

10 - 20%, Northern Region adaptable to other regions as required.

International

NZ if required.

Job Summary

The Service Technician will be based in Brisbane and will report to the Regional Manager.

The territory will be focused on specific Key Account and territory responsibilities in the Northern Region (Majority being within NSW and QLD) with potential travel throughout the Northern Region as required. Overseas travel may also be a requirement of the role on an “as needs” basis. e.g.NZ.

The Service Technician will be expected to provide a high level of field equipment support to the customer base through a good grounding of core technical, mechanical and electrical skills coupled with an ability to plan, prioritise and to work in a largely autonomous fashion.

Main Responsibilities/Accountabilities

The Service Technician will be expected to:

- Have shared responsibility for Part budgets in the given Territory.
- Provide a high level of technical service support to the customer base for both Preventative Maintenance and Breakdown situations.
- Promote the technical and performance characteristics of products and make market development calls with other team members and the Regional Manager.
- Have ability to plan and prioritise work commitments in a dynamic environment.
- Display the capability to offer alternate technical solutions to problems.
- Specific project management responsibilities.
- Provide a high level of technical analysis, assessment and advice on existing installed equipment, potential products and projects as well as competitive offerings.
- Specific support to industry and market segments of Food & Beverage, Meat and Agriculture industries, and others as required. Customers including:

- Arnotts, Greens, Parmalat, Fosters, CCA, Castlemaine, Asahi.
- JBS Swift, Teys, and Nippon sites (Oakey, Mackay).
- Orora and Visy.

Characteristics

General critical characteristics sought in a successful Service Technician are:

- To be able to display an understanding of best practice servicing techniques and methods.
- Be able to provide accurate and reliable analysis and assessment of equipment status, scope of work and costing.
- Display effective work organization and planning methods.
- Internal interaction and support visible at all levels of the business.
- Demonstrate good customer service skills and be able to manage customer’s expectations.
- Be an effective, reliable business partner to the existing team, including Regional Managers.
- Be participative in the sales and service team’s operational activities as well as assisting with short and intermediate planning.

Measures

KPI’s as below:

- Territory part sales targets.
- Increase of active Customers and Revenue year on year.
- High communication (written and oral) / administration skills - must have examples for review.
- Amount, Quality and Timeliness of all activities, including prescribed Corporate responsibilities.
- Specific Workday Goals and Targets.

Job Requirements
- Trade certificate in mechanical fitting, industrial instruments, electrical trade or similar.
- Minimum 4 years providing service support in a field service environment.
- Well to highly-developed technical and analytical skills.
- Be immunized against Q fever to cater for working with customers in the meat industry.
- Achieve a minimum electrical disconnect/reconnect license valid for the state of Queensland.
- Good customer service experience and skills.
- Capable interpersonal, communication & negotiation skills.
- Developed computer skills including, Microsoft Outlook, Word, and Excel.
- Strong command in both spoken and written English.
- Ability to schedule and prioritize tasks to consistently meet deadlines with high quality work.
- Meticulous, independent and a good team player

Confirmation

Job Holder Acknowledgement

Manager Verification & Approval

Name:
Name:
Signature & Date:
Signature & Date:

  • Field Technician

    7 days ago

    Brisbane, Australia Service Stream Full time

    Primary Location Brisbane - Kingsgate Job Description Summary Exciting opportunity to join our Telecommunications Division team as a Field Technician based in Townsville (North Queensland). About the Role Service Stream’s Telecommunications division are seeking an energetic and experienced Field Supervisor’s to work on our NBN Unify project. Key...

  • Field Service Technician

    4 weeks ago

    Brisbane, Australia CAPS AUSTRALIA Full time

    _CAPS is a proud Australian company and Australia's largest independent compressed air and power generation provider operating across a range of industries. _ - We service a range of premium branded Air Compressors & Generators. You will have the opportunity to work on a large range of customers sites where every day is different. _ - We are seeking skilled...

  • Wind Farm Field Service Technician

    3 weeks ago

    Brisbane, Australia DRD Group Full time

    Join an Onshore Wind Team as a Lead Field Service Technician or Field Service Technician and become part of our commitment to harnessing increased onshore wind energy potential.  The Role:  Reporting directly to the Service Site Manager, you will be an essential part of a mission to make renewables the energy of choice for a cleaner future.We are...

  • Field Service Technician

    4 weeks ago

    Brisbane, Australia Nordson Corporation Full time

    JOB DESCRIPTION General Information Entity Nordson Australia/New Zealand Job Title Service Technician Job Family Technical Services LOB / Department Adhesives Location Brisbane Review Date  23rd December 2019 Job Environment Accountable To Northern Region Manager (John Williams) Accountable For Parts Budget in...

  • Field Service Technician

    4 weeks ago

    Brisbane, Australia Zhejiang Dingli Machinery Co.,ltd Full time

    The position will be based in Brisbane to support our customers and business partners. Responsibilities include field and workshop maintenance on EWP's & Material Handling products, inventory management, routine travel, and client entertainment. Successful applicants will demonstrate: Trade certified qualifications in either a mechanical or auto-electrical...

  • Field Service Technician

    4 weeks ago

    Brisbane, Australia Liebherr-Australia Pty. Ltd. Full time

    About the Role As the customer base continues to grow and expand throughout Australia, the Liebherr Maritime Cargo & Construction Division is seeking an experienced and motivated Field Service Technician. Reporting to the Technical Manager this role is responsible for Field Service work on all types of maritime cranes including harbour mobile, ship, gantry...

  • Field Technician

    4 weeks ago

    Brisbane, Australia Ventia Pty Limited Full time

    Join our Network Operations and Assurance Team in Brisbane, as a permanent, Field Technician. This is a busy and diverse role reporting to the Supervisor. **About the Role** You will be engaged in jointing / splicing activities and may supervisor the work of less senior jointers / splicers internal or external. The role requires some travel and time away...

  • Field Service Technician

    4 weeks ago

    Brisbane, Australia The Toro Company Full time

    Toro Australia is thrilled to offer an exciting opportunity for a skilled Field Service Technician to join our Equipment team in Banyo, QLD. Reporting to the Service Manager, Equipment, this role will be responsible for the mechanical work involved in repair, maintenance and servicing of turf maintenance related equipment within a nominated region in...

  • Field Service Technician

    4 weeks ago

    Brisbane, Australia Atlas Copco Australia Pty Ltd Full time

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. **Join us on our journey for a better tomorrow.** **Your Role** Atlas Copco spends most of our days teaming...

  • Field Service Technician

    4 weeks ago

    Brisbane, Australia Tutt Bryant Hire Full time

    As a group of dynamic, customer-focused individuals from diverse backgrounds, Tutt Bryant’s Fleet and Equipment Specialists are the team behind the reliability, performance and longevity of the equipment Tutt Bryant sells and also operates. Whether it’s coordinating the daily logistics of on-hire and off-hire at our branches, procurement planning for...

  • Field Services Technician Full-time

    4 weeks ago

    Brisbane, Australia Superloop Full time

    Company DescriptionFounded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands (including our own Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.Superloop operates...

  • Customer Field Technician

    4 weeks ago

    Brisbane, Australia NBN Co Full time

    Job Expectations Be a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australians in this customer facing role where you’ll get to see the happy faces you help!  A bit about your role   As a Customer Field Technician,you will play a vital role working on...

  • Field Technician

    4 weeks ago

    Brisbane, Australia HRG Full time

    Attractive Salary - Telecommunication Upgrades projects. - Training & equipment are provided. The telecommunications industry is going through an exciting and dynamic phase with high volumes of deployments. Due to the continued high growth and importance of projects, we are working with a number of clients to appoint Rigger/technicians to work on some of...

  • Field Service and Repair Technician

    4 weeks ago

    South Brisbane, Australia Frontline Recruitment Full time

    Seeking a skilled field service Technician for a highly empathetic, professional environment in Darra. **About the company**: Working closely with Occupational Therapists and Physiotherapists, this retailer is dedicated to providing a solution for all of their customers through knowledgeable service and a comprehensive product range. They are trusted and...

  • Field Service and Repair Technician

    4 weeks ago

    South Brisbane, Australia Frontline Recruitment Full time

    Seeking a skilled field service Technician for a highly empathetic, professional environment in Darra. **About the company**: Working closely with Occupational Therapists and Physiotherapists, this retailer is dedicated to providing a solution for all of their customers through knowledgeable service and a comprehensive product range. They are trusted and...

  • Field Service and Repair Technician

    4 weeks ago

    South Brisbane, Australia Frontline Recruitment Full time

    Seeking a skilled field service Technician for a highly empathetic, professional environment in Darra. **Benefits for you**: - Diverse opportunities with every day looking different - Salary negotiable, paid on experience - Work in essential health retail ensuring job stability - Ability to progress and take on more duties and hours once established - Join...

  • Fire Door Field Service Technicians Required

    4 weeks ago

    Brisbane, Australia Concept Recruitment Specialists Full time

    Favourable salary package $$$$$ to be negotiated - Fire door servicing and testing - Carpentry trade qualifications required - **Favourable salary package $$$$$ to be negotiated**: - **Fire door servicing and testing**: - **Carpentry trade qualifications required** We are currently partnering with our Southside based client who are on the lookout for...

  • Wind Farm Field Service Technician

    4 weeks ago

    Brisbane, Australia DRD Group Full time

    **Contract Type**: - Full Time**Salary**: **Location**: - Brisbane - Western Australia**Industry**: - Trades & Services**Date Published**: - 18-Apr-2024**Join an Onshore Wind Team as a Field Service Technician and become part of our commitment to harnessing increased onshore wind energy potential.** **The Role**: Reporting directly to the Service Site...

  • Service Technician

    1 week ago

    Brisbane, Australia DINGLI AWP OCEANIA TRADING PTY LTD Full time

    **Company Description** Dingli AWP is an industry leading manufacture of Elevating Work Platforms (EWP) head quartered in Hangzhou, China and are listed on the Shanghai Stock Exchange (SSE). This is a full-time on-site role for a Service Technician based in Brisbane, Queensland. As a Service Technician, you will be responsible for troubleshooting, field...

  • Field Service Technician

    4 weeks ago

    Brisbane, Australia CP Personnel Full time

    Our client is a fully Australian owned subsidiary of a major international supplier of bulk handling and packaging systems. If you are looking for a fulfilling role that can take you places, look no further! We are seeking an experienced Field Service Technician to install, troubleshoot and service a wide variety of packaging machinery throughout Queensland...