See more Collapse

Customer Service Officer

2 months ago

Brisbane, Australia Bank of Queensland Full time

**About the Role** Do you have a passion for customer service and want to work with a driven, supportive and fun team?**

If you’re ready to jump in with both feet, then we want to hear from you

As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing information on BOQ’s products and services. Further, you will relish the opportunity to achieve branch success, and work as part of a high performing and collaborative team.

Day to day your key responsibilities will consist of:

- Teller duties including general enquiries, account opening/closing, deposits, withdrawals
- Floor walking and initiating quality conversations with customers
- Booking interviews
- Inbound and outbound calling to maintain and build customer relationships
- Daily maintenance of the ATM
- Cash management - ATM Services, Travelex
- Stationery orders
- Strong focus on compliance

**About you**
As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

- Previous customer service experience, preferably from the banking industry
- Contributor to a collaborative team environment
- Willingness to go above and beyond for your customers and colleagues
- Driven to take a personalised approach with every customer interaction
- "Can do" approach to all aspects of your role
- Ability to learn and confidently use a number of technical financial systems

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02682

We have other current jobs related to this field that you can find below

  • Service Desk Officer

    4 weeks ago

    Brisbane, Australia Parliamentary Service Full time

    Are you passionate about providing excellent customer service and technical support? Do you want to work in a dynamic and fast-paced environment that supports the work of the Queensland Parliament? If so, we have an exciting opportunity for you! About us The Parliamentary Service is established to provide a range of procedural, administrative and support...

  • Employee Services Officer

    3 weeks ago

    Brisbane, Australia Parliamentary Service Full time

    Do you want to work in a prestigious and historic institution that supports the Queensland Parliament? If so, you might be the perfect fit for our Employee Services Officer role! We are looking for an Employee Services Officer to join our Payroll Services team at Parliamentary Services. You will be responsible for processing payroll and personnel related...

  • Employee Services Officer

    5 days ago

    Brisbane, Queensland, Australia Parliamentary Service Full time

    Do you want to work in a prestigious and historic institution that supports the Queensland Parliament? If so, you might be the perfect fit for our Employee Services Officer roleWe are looking for an Employee Services Officer to join our Payroll Services team at Parliamentary Services. You will be responsible for processing payroll and personnel related...

  • Customer Engagement Associate

    5 days ago

    Brisbane, Queensland, Australia Customer Engagement Centre Full time

    Customer Engagement Associate - Customer Engagement CentreLove Where You WorkMetricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.As the first point of contact for our national business, you will...

  • Customer Service Officer

    2 months ago

    Brisbane, Australia TROOCOO Pty Ltd Full time

    Immediate start - CBD location - 3 month temporary opportunity Troocoo are proud to be partnering with a dynamic and innovative organisation that are community focused and pride themselves on delivering exceptional service. Due to growth, we are looking for Customer Service Officers for a three month temporary assignment. Head office is based in the...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Australia TROOCOO Pty Ltd Full time

    Work close to home in the northern suburbs of Brisbane - Immediate start - 6 month contract Troocoo are proud to be partnering with a dynamic and innovative organisation that are community focused and pride themselves on delivering exceptional service. Due to a project, we are looking for Customer Service Officers for a 6 month temporary assignment. Head...

  • Customer Service Officer

    5 days ago

    Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time

    Immediate start CBD location 3 month temporary opportunityTroocoo are proud to be partnering with a dynamic and innovative organisation that are community focused and pride themselves on delivering exceptional service. Due to growth, we are looking for Customer Service Officers for a three month temporary assignment. Head office is based in the Brisbane...

  • Customer Service Officer

    5 days ago

    Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time

    Work close to home in the northern suburbs of Brisbane Immediate start 6 month contractTroocoo are proud to be partnering with a dynamic and innovative organisation that are community focused and pride themselves on delivering exceptional service. Due to a project, we are looking for Customer Service Officers for a 6 month temporary assignment. Head office...

  • Customer Service Officer

    7 days ago

    Brisbane, Australia BMS Performance Australia Pty Full time

    Customer Service Officer - Civil Construction Industry - Newly Created Role Customer service and sales data entry focus. - Up to $65-68k Base + Super **ESTABLISHED BRAND NAME IN AUSTRALIA**: Founded as a business over 10+ years ago and employing over staff across Australia, our clients are one of the leading manufacturers and suppliers of construction...

  • Customer Service Officer

    4 weeks ago

    Brisbane, Australia Labourpower Recruitment Services Full time

    Rocklea Location - Monday to Friday 8.30am-4.30pm - $32.69 per hour inclusive of casual loading - transport and logistics experience an advantage - Temp to perm position - permanency after successful completion of 500 hours or 14 weeks - Easy access and on site parking available We are currently seeking an experienced Customer Service Officer to support the...

  • Customer Service Officer

    4 days ago

    Brisbane, Australia PERSOLKELLY Full time

    PERSOLKELLY have an opportunity for a Customer Service Officer to join our client site at Coopers Plains. This role is Monday to Friday, paying around $30 per hour and is within office hours. Our client is a leading provider of building products. In this role you will be the first point of contact with customers and clients. **PERSOLKELLY** have an...

  • Customer Service Officer

    5 days ago

    Brisbane, Queensland, Australia Capitaltpartners Full time

    Customer Service OfficerCall Centre & Customer ServiceCall Centre - InboundBrisbanePermanent / Full Time8/5/2023Based in Brisbane City - Inbound Customer Service OfficerOngoing growth opportunities with leading Finance companyGood salary on offerinbound Customer Service Officer required for Growing Finance Company based in the CBD.Working in an inbound call...

  • Customer Service Officer

    2 months ago

    Brisbane, Australia KBH Solutions Full time

    Based in Brisbane City - Inbound Customer Service Officer - Ongoing growth opportunities with leading Finance company - Good salary on offer inbound Customer Service Officer required for Growing Finance Company based in the CBD. Working in an inbound call centre you will be handling customer queries, offering solutions and identifying cross-selling...

  • Customer Service Officer

    3 weeks ago

    Brisbane, Australia KBH Solutions Full time

    Based in Brisbane City - Inbound Customer Service Officer - Ongoing growth opportunities with leading Finance company - Good salary on offer inbound Customer Service Officer required for Growing Finance Company based in the CBD. Working in an inbound call centre you will be handling customer queries, offering solutions and identifying cross-selling...

  • Customer Service Officer

    2 months ago

    Brisbane, Australia KBH Solutions Full time

    Based in Brisbane City - Inbound Customer Service Officer - Ongoing growth opportunities with leading Finance company - Good salary on offer inbound Customer Service Officer required for Growing Finance Company based in the CBD. Working in an inbound call centre you will be handling customer queries, offering solutions and identifying cross-selling...

  • Customer Service Officer

    2 months ago

    Brisbane, Australia Troocoo Full time

    About the ClientTroocoo are proud to be partnering with a dynamic and innovative industry-leading organisation that are community focused and pride themselves on delivering exceptional service. Due to ongoing growth, we are looking for Call Centre Customer Service Officers to commence immediately on this...

  • Customer Service Officer

    5 days ago

    Brisbane, Queensland, Australia MotorOne Autobody Full time

    Receptionists (Administration & Office Support) Looking for an exciting new start with a fast growing division of the MotorOne Group?MotorOne Autobody are recruiting an experienced Customer Service Officer for our MotorOne Autobody workshop based in Brisbane, QLD.About the company:MotorOne Group has been an innovator in the automotive industry for over 45...

  • Customer Service Officer

    2 months ago

    Brisbane, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of...

  • Customer Service Officer

    6 days ago

    Brisbane, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of...

  • Customer Service Officer

    19 hours ago

    Brisbane, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of...