Chapter Lead

2 months ago

Sydney, Australia ING Full time

Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives?

At ING, the Mortgages Tribe is responsible for driving the end to end performance of the mortgages business through development of a clear strategy, and working collaboratively with all areas of the business to drive cross functional execution of this strategy.

We are looking for an experienced Chapter Lead / Head of Product to join the Mortgage Tribe leadership team within the Retail Bank. This role will be accountable for our Mortgage product strategy and execution; working closely with customers and business partners to design and build customer centric products, lead our sustainability agenda, and manage risk.

**What are you going to do? You will be**
- Leading the Mortgage product strategy; maintaining, designing and building market leading products that deliver customer centric features, benefits and capabilities
- Developing the mortgages sustainability strategy, leading the development of sustainable / green mortgage initiatives to deliver on our ambition for net zero
- Managing product governance requirements including issue and incident management and remediation
- Managing key product changes such as changes to interest rates, fees, promotions, and terms and conditions.
- Supporting the development and implementation of product simplification and legacy product strategies
- Leading a team of professionals with deep expertise to achieve the growth aspirations of the tribe, whilst developing their careers, and supporting a strong “orange” culture of can-do and collaboration
- Lead agile delivery of continuous improvement in our technology and processes

**What are we looking for? Someone who has**
- Proven Mortgage product management and governance experience (7-10+ years)
- Experience in articulating strategy and setting strategic direction with others (including identifying key priorities and initiative sequencing)
- Proven experience in managing complex issue and incident rectification or remediation initiatives
- Proven experience influencing and leading diverse stakeholders (Credit Risk, Operations, Finance)
- Proven experience managing product simplification is desirable
- An analytical mindset, using data to drive decision making
- Strong and proven people leadership capability - able to build strong and engaged teams, driven by purpose and a passion for customers, with a pace for change

About Us

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Need more?**

Applications close strictly on 21st July.

**Before you apply

  • Chapter Lead

    6 days ago

    Sydney, New South Wales, Australia ED - Group Support Functions Full time

    About us:The purpose of endeavourX is to bring the best of data, design and tech to make drinks experiences easy & inspiring for everyone.endeavourX operates as cross-functional agile teams solving prioritised customer problems with dedicated resources from within endeavourX & beyond.Our agile teams are empowered to innovate and deliver an excellent...

  • Chapter Lead

    6 days ago

    Sydney, New South Wales, Australia AutoTestingTools Software ans Services Full time

    Chapter Lead - Mobile Applications (QA Specialist):Skills: Solid understanding of Agile and Scrum methodology, disciplines and procedures, and evidence, or ability, to help / guide others on processes Has thorough understanding of Systems Development Life Cycle Hands on experience in Quality Engineering Proven ability to execute and improve Quality...

  • Chapter Lead

    2 months ago

    Sydney, Australia Co Talent IT Recruitment Pty Ltd Full time

    2 Stage Interview Process - Flexible Working Environment - People First Culture **About the Company**: A global investment bank that understands the fast-paced and ever-evolving world demands faster, offering more adaptive strategies and solutions who have embraced an agile transformation. Located in the heart of Sydney's CBD, with visions to provide the...

  • Chapter Lead

    6 days ago

    Sydney, New South Wales, Australia ING Full time

    As Chapter Lead - Assisted Channels you'll take a leading role help & define and drive the roadmap of the Call Centre Modernisation strategy. This is from delivering foundational technology capability and features such as voice, chat / chat bot and integration with the ING App experience.As a Chapter Lead you are responsible for coaching, developing, and...

  • Chapter Lead

    6 days ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Chapter Lead (Executive Manager) Business Lending Non-Financial RiskDo work that matters:Business Banking (BB) offers a complete range of transaction, lending, and trading solutions, along with tailored offerings for over 1 million Commonwealth Bank's small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers....

  • Chapter Lead

    6 days ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Chapter Lead - Performance, CommSec Commonwealth Bank of Australia Sydney, Australia Chapter Lead - Performance, CommSec Commonwealth Bank of Australia Sydney, Australia Posted 2 days ago Permanent Competitive Chapter Lead Performance, CommSecYour businessBusiness Banking offer a complete range of transaction, lending, and trading solutions, along with...

  • Chapter Lead

    6 days ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Chapter Lead - Performance, CommSecChapter Lead Performance, CommSecYour businessBusiness Banking offer a complete range of transaction, lending, and trading solutions, along with tailored offerings for over 1 million small and medium businesses; regional and agribusinesses; and mid-to-large corporates.You will be part of the Business Bank's Performance...

  • Chapter Lead

    6 days ago

    Sydney, New South Wales, Australia Co Talent IT Recruitment Pty Ltd Full time

    2 Stage Interview Process Flexible Working Environment People First CultureAbout the Company:A global investment bank that understands the fast-paced and ever-evolving world demands faster, offering more adaptive strategies and solutions who have embraced an agile transformation. Located in the heart of Sydney's CBD, with visions to provide the best work...

  • Chapter Lead

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Chapter Lead Performance, CommSecYour businessBusiness Banking offer a complete range of transaction, lending, and trading solutions, along with tailored offerings for over 1 million small and medium businesses; regional and agribusinesses; and mid-to-large corporates.You will be part of the Business Bank's Performance Chapter Area and Crew Leadership Team....

  • Chapter Lead

    6 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Do work that matters:Business Banking (BB) offers a complete range of transaction, lending, and trading solutions, along with tailored offerings for over 1 million Commonwealth Bank's small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers. It alsoservices our personal and institutional online trading...

  • Chapter Lead

    2 months ago

    Sydney, Australia Co Talent IT Recruitment Pty Ltd Full time

    Global Investment Bank - Technical and People Management - Modern Tech Stack **About the Company** - This global investment bank have just gone through a massive Agile transformation. They are a global leader in the domain of clearing offering access to a wide range of listed instruments on markets across the globe. Located in Sydney's CBD, they truly value...

  • Chapter Lead

    5 days ago

    Sydney, New South Wales, Australia ING Full time

    At ING Australia, you'll have the chance to build a career as unique as you are, with the global scale, inclusive culture, and technology to become the best version of you.Within Customer Interactions, the Customer Insights Chapter operates as an Analytics Hub and across 5 dedicated CoE's provides insights and analytics support to the Product, Strategy,...

  • Chapter Lead

    5 days ago

    Sydney, New South Wales, Australia Efinancialcareers Ltd. Full time

    Chapter Lead - Decision Science (Home Buying) Chapter Lead - Decision Science (Home Buying) Commonwealth Bank of Australia Sydney, Australia Chapter Lead - Decision Science (Home Buying) Commonwealth Bank of Australia Sydney, Australia Posted 2 days ago Permanent Competitive Chapter Lead - Decision Science (Home Buying) Do work that matters As a Data Science...

  • Chapter Lead

    6 days ago

    Sydney, New South Wales, Australia International Netherlands Group Full time

    Chapter Lead - Engineering page is loaded Chapter Lead - Engineering Apply locations Sydney time type Full time posted on Posted 6 Days Ago job requisition id REQ Now is the right time to be looking to progress your engineering career at ING. A global brand with the best of both worlds - scale and security, as well as local innovation and growth. The...

  • Chapter Lead

    6 days ago

    Sydney, New South Wales, Australia Co Talent IT Recruitment Pty Ltd Full time

    Global Investment Bank Technical and People Management Modern Tech StackAbout the Company This global investment bank have just gone through a massive Agile transformation. They are a global leader in the domain of clearing offering access to a wide range of listed instruments on markets across the globe. Located in Sydney's CBD, they truly value both in...

  • Chapter Lead

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Chapter Lead - Credit Risk- You are a curious and enthusiastic Senior Manager with a true passion for mentoring analysts and be an advocate for your team's work- We are a driven team responsible for developing and driving the strategic performance and insights roadmap- Together we can harness the power of analytics for our customers and communities to help...

  • Chapter Lead

    6 days ago

    Sydney, New South Wales, Australia ING Full time

    At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you will be...

  • Chapter Lead Business Solutions

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Chapter Lead Business Solutions **"At CommBank we are proud to support flexibility, let's discuss what this means for you"** The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business,...

  • Chapter Lead Business Solutions

    3 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Chapter Lead Business Solutions **"At CommBank we are proud to support flexibility, let's discuss what this means for you"** The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business,...

  • Change Chapter Lead

    2 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Change Chapter Lead **Change Chapter Lead** **See yourself in our team**: The Financial Crimes (FC) Domain brings together key capabilities to disrupt financial crime & deliver on our regulatory obligations to protect our customers and community. This role will join the FC OCM team, which supports the execution of the Group's Financial Crime Compliance...