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Spare Parts Assistant

1 month ago

Acacia Ridge, Australia Richard Jay Full time

**We are expanding and we want you**

**This role involves ensuring both external and internal customers are supplied with the correct parts in a timely manner, whilst maintaining high customer service standards at all times.**
- Full time position in an exciting environment
- Incentives and Staff Discounts
- Focus on providing outstanding customer care
- Being an integral member of a professional team
- Comprehensive in House training

Our spare parts department is the busiest in our industry and requires a flexible and energetic person to help take care of our clients.

Key duties of this role will include (but are not limited to) liaising with customers, contractors as well as our staff, interpreting parts, receiving/receipting goods in, and when needed, back up to organising, picking, packing and dispatching of orders.

We seek an experienced mature person with many attributes, including:

- Capable of sourcing, interpreting, quoting and selling spare parts in an efficient and professional manner
- Answer telephone queries relating to parts orders
- Receipt incoming parts orders, branch transfers & liaise with external (both international and local) supplier
- Positive attitude
- Demonstrated understanding of principles of stock management
- Experience and accuracy with data and software use

**Responsibilities include**:

- Establishing & developing strong working relationships with both internal and external stakeholders across a range of business units
- To maintain a high level of coordination between internal staff, service technicians, contractors, customers and clients.
- To process customer's requests for parts effectively in a timely manner and follow up as required.
- Administration of client and order information into our computerised system, as well as generating reports.
- Being a primary point of contact for all incoming spare parts requests from internal and external customers.

**The Successful Applicant Will Require**:

- Previous experience with spare parts would be an advantage
- Strong organisational skills
- Able to take initiative
- Problem solving skills
- Attention to detail
- Focused and committed to completing tasks successfully by their deadlines
- Able to work under pressure
- Excellent telephone, written and verbal communication skills.
- Excellent customer service skills and customer follow-up procedures.
- Be a methodical worker who has great attention to detail.
- Ability to work in all support aspects of service delivery Nationally including issuing work orders, quotations & logging faults into information management systems
- Be proactive, self-starter and reliable with an enthusiastic 'can-do' attitude
- Medium to high level of proficiency with Microsoft Office Applications with excel being essential.
- Able to demonstrate multi-tasking abilities, priority and Time Management in a team-work environment.
- An advantage would be prior use of Microsoft Dynamics or other computerised accounting systems

As a second-generation family company, we understand that a business's people are its No. 1 asset. This is a unique opportunity for the right person to learn every aspect of our expanding business and become a part of our national team. Our workplace fosters a warm, collaborative culture with a focus on mentorship and a commitment to career progression.

Richard Jay is a wholly owned Australian company with a genuine national footprint. We sell and service commercial and industrial laundry equipment, chemicals, dispensing, hygiene and ware washing equipment across health, hospitality, facilities and vended laundromat industries. We work with the worlds premium Commercial/Industrial brands including Electrolux Professional, LG and Brightwell.

We need an energetic, friendly person with a positive attitude, excellent interpersonal skills and experience in delivering premium customer service, if this sounds like you, and you are looking to be part of a successful team, then we would be delighted to hear from you.

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