Customer Service Representative

6 months ago


Modbury, Australia Datacom Full time

Are you passionate about providing customer service? Exciting opportunity to help out your fellow Australians
We are hiring Customer Service Roles to support our client, the Department of Home Affairs, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.

As a Customer Service Representative, you will be providing essential services to people across Australia and the world.

About The Role
As a Customer Service Representative supporting the Department of Home Affairs team, you will be providing support services to customers in relation to visa, citizenship, trade and customs related matters.

Every customer interaction is unique and you will impart your passion for problem solving and superior customer service and use empathy to deliver optimum outcomes and service for the customer.

With access to knowledge content, extensive training and leadership support, you will work in a fast paced, but rewarding role where each call enables you to help a client become more self-sufficient.

Operating Hours
This is a Full-Time opportunity, we require full availability across our operating hours, Monday to Friday between 7:00am and 7:00pm, with shifts scheduled on a rotating roster.

Skills & experience
- High attention to detail
- Excellent customer service skills
- Patience and empathy towards people in difficult situations
- A team player focus, working collaboratively to exceed expectations
- Clear communication skills to customers and stakeholders
- Punctual and reliable
- Able to effectively manage sensitive customer interactions
- Experience adhering to KPI's
- Able to demonstrate your own sense of self-awareness as well as empathy for others
- Intermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPM
- A willingness to complete an AGSVA Baseline clearance and a Home Affairs Employee Suitability Clearance (ESC).
- Due to clearance requirements Australian Citizenship is required

**Benefits**:

- Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company
- Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
- We offer options for you to interview virtually.
- Best in class rewards and recognition program including awards and corporate retail discounts on tap.
- Paid Parental Leave
- Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000

About Datacom
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

We have over 6,500 people across our global offices and generate an annual revenue of over AU $1.1 billion annually. This makes us one of Australasia's largest professional IT services companies. We are committed to hiring, developing and promoting diverse talent.

Founded in 1965, we have a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions.

We are local at heart, yet world-class in capability.

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.

APPLY WITH US TODAY



  • Modbury, Australia Datacom Full time

    Are you passionate about providing customer service? Exciting opportunity to help out your fellow Australians! We are hiring Customer Service Roles to support our client, the Department of Home Affairs, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians. As a Customer Service...


  • Modbury, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. Are you passionate about providing customer service? Exciting opportunity to help out your fellow Australians! We are hiring Customer Service Roles to support our...


  • Modbury, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. Are you passionate about providing customer service? Exciting opportunity to help out your fellow Australians! We are hiring Customer Service Roles to support our...


  • Modbury, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. Are you passionate about providing customer service? Exciting opportunity to help out your fellow Australians! We are hiring Customer Service Roles to support...


  • Modbury, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. Are you passionate about providing customer service? Exciting opportunity to help out your fellow Australians!We are hiring Customer Service Roles to support...


  • Modbury, South Australia BankSA Full time

    Excel in a Rewarding Part-Time RoleAbout the Opportunity:We are seeking a highly skilled Customer Service Representative to join our team at BankSA's Modbury Triangle branch. This is a part-time role that offers a unique opportunity for individuals to build on their customer service and sales career while making a meaningful difference in the lives of our...


  • Modbury, Australia Datacom Full time

    Are you passionate about helping people? Join this exciting opportunity to help out your fellow Australians! We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians. As a Customer Service...


  • Modbury, Australia Datacom Full time

    Are you passionate about helping people? Join this exciting opportunity to help out your fellow Australians! We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians. As a Customer Service...


  • Modbury, Australia Datacom Full time

    Are you passionate about helping people? Join this exciting opportunity to help out your fellow Australians! We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians. About The Role With access to...


  • Modbury, Australia Datacom Full time

    Are you passionate about helping people? Join this exciting opportunity to help out your fellow Australians! We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians. About The Role With access to...


  • Modbury, Australia Datacom Full time

    Are you passionate about helping people? Join this exciting opportunity to help out your fellow Australians! We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians. About The Role With access to...


  • Modbury, Australia Datacom Full time

    Are you passionate about helping people? Join this exciting opportunity to help out your fellow Australians!We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.About The RoleWith access to knowledge...


  • Modbury, Australia GPC Asia Pacific Full time

    **Driven by Passion for 100 Years** **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...


  • Modbury, Australia GPC Asia Pacific Full time

    **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both challenging and rewarding. We have...


  • Modbury, South Australia Datacom Full time

    Role OverviewWe are seeking a talented Customer Service Representative to join our team in Modbury, supporting the Department of Home Affairs. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to customers across Australia and the world.About The JobThis is a challenging yet rewarding role that...


  • Modbury, South Australia Datacom Full time

    About the RoleWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Datacom. As a key member of our customer service team, you will play a critical role in providing exceptional service to our clients across Australia and the world.This is a full-time opportunity that requires full availability across our operating...


  • Modbury, South Australia Datacom Full time

    About the RoleWe are seeking a highly motivated Customer Service Representative to join our team supporting the Department of Home Affairs in Modbury. As a key member of our customer service team, you will be responsible for providing exceptional support services to customers across Australia and the world.As a Customer Service Ambassador, you will be...


  • Modbury, South Australia Datacom Full time

    About the RoleWe are seeking an experienced Customer Service Representative to join our team in supporting the Australian Passport Office in Modbury. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and making a real difference in people's lives.As a key member of our team, you will be responsible...


  • Modbury, South Australia Datacom Full time

    Are you passionate about delivering exceptional customer experiences? We have an exciting opportunity for a Customer Service Representative to join our team in Modbury, supporting the Australian Passport Office.We offer a dynamic work environment with a focus on meeting quality outcomes for customers. As a key member of our team, you will provide essential...


  • Modbury, South Australia Datacom Full time

    About DatacomDatacom is one of Australia and New Zealand's leading providers of IT professional services. Our company has maintained a dynamic, agile atmosphere that is often lost in larger organisations.We value our employees and offer a range of perks such as social events, chill-out spaces and professional development courses to name a few.Role...