Helpdesk Lead
1 month ago
australia adelaide permanent negotiable**Helpdesk Support Lead**
**Adelaide Based Role**
**Full-time Permanent Role**
We are seeking a leader who can train/coach and supervise/ mentor the team, assisting them to problem solve, triage calls/tickets and most importantly deliver exceptional customer service.
Required:
- Individual staff development through the delivery of regular feedback, quarterly performance reviews and guidance with Individual Training plans.
- Managing and following-up Level 3 user queries and below as required to ensure positive outcomes for our major clients and others.
- Support clients via telephone support and various remote connection software
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Customer Service Officer
1 week ago
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