Sales Qualitycoach

This exciting new opportunity as our Sales Quality Coach is primarily responsible to coach and mentor our Homes Loan Lending Specialists and Consultants to achieve high performance.

Additional duties and responsibilities within this fast-paced role includes:

- Develop and maintain educational material including presentations, product training, best practice procedure, playbooks, sales call guides, and case studies as needed to support onboarding and upskilling across the sales team.
- Design training courses, both live and self-led, which include validation methods via role-playing activities and job simulation.
- Coach employees on sales capability and sales best practice.
- Support and streamline new sales hire onboarding program.
- Improve Sales Training processes: discover gaps and implementation of processes.
- Collaborate with managers to assess business needs and evaluate employees’ post-training performance.
- Gather feedback on all training programs from coaches, managers, and employees.
- Deliver successful training strategies to foster team engagement and set them up for success.

**About you**
- Minimum 5 years of sales experience preferably in banking & financial services
- Strong and effective coaching skills, with the capability of developing a team of skilled professionals
- An ability to quickly instill trust and deliver exceptional customer experience across the sales team
- Action oriented - a strong decision maker that is resourceful in managing competing priorities
- Experience in facilitation, designing educational sales materials & programs and building capability across a sales team

**About **Banking and Financial Services**

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

**Our commitment to Diversity, Equity and Inclusion**

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

**About Macquarie**:
A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 19,200+ employees and offices in 34 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

**Job no**: BFS-973243
- **Work type**: Permanent - Full time
- **Location**: Brisbane, Melbourne, Sydney
- **Category**: Mid-level, Retail Banking
- **Group**: Banking and Financial Services
- **Division**: Personal Banking
- **Recruiter**: Razanne Riman
- **Opening Date**: 30/5/2023