Front Office Coordinator Patient Coordinator

3 weeks ago


Richmond, Australia Elevate Dental Full time

We're looking for a super-organised Front Office Coordinator | Patient Coordinator to join our team

This role is equal parts SALES, ADMIN and CUSTOMER SERVICE

If you're someone who is organised, likes to interact with people and looking for a stable long-term position, this is for you

Your role in this position is to ensure the Front of House departments are run smoothly and efficiently and to produce a wow experience for every patient.

This includes:

- onboarding and offboarding patients and providing exceptional customer service
- organising dentists' busy appointment books
- organising all communications between back and front of house, as well as with various external companies
- office adminintrative tasks

Sales experience is a bonus as this role will involve guiding people through their dental treatments and providing support.

**About Us: Elevate Dental**

Our practice takes pride in providing patients with the highest quality dental care within a friendly, caring environment.

We focus on quality, education and customer service to exceed our patients' expectations. Every day we make a profound difference in the lives of our patients. Our passion, team and culture are unique and offer an extraordinary opportunity for someone looking to learn and grow.

This position will include working between our Hawthorn and Richmond practices, with the view to be a permanent position in our Richmond practice from March 2023.

**Are you who we're looking for?**

You will succeed in this role because you:

- proactive, adaptable and a team player.
- are well presented and have excellent communication and customer service skills
- are a people person, with the ability to project sincerity, warmth and confidence
- friendly, sociable and someone who goes the extra mile and can be counted on by the rest of your team.
- love to follow systems and show great initiative in coming up with solutions.
- experience in customer service will be an advantage
- awesome computer skills and be able to work in a dynamic and challenging team environment.

**Job Types**: Full-time, Casual, Permanent

**Salary**: $25.00 - $38.00 per hour

Schedule:

- Monday to Friday
- No weekends
- Shift work

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is your expected hourly rate?
- How many years of managerial experience have you had?

**Experience**:

- Front office: 1 year (preferred)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)



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