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Injury Management Specialist

7 months ago

Sydney Central Business District, Australia EML Full time

**Injury Management Specialist**:
NSW - Sydney CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Access LinkedIn Learning - 18,000 courses to advance your professional education
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals.** EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

This role will involve reviewing and providing advice and coaching to our CTP team on various matters including:

- Rehabilitation Provider Referrals
- Treatment reviews and determinations
- Minor/Non-Minor Injury Decisions
- Development of Return to Work/Health strategies on claims

This role is based in **Sydney**, however as part of the CTP team you will be part of a wider group that includes teams in Brisbane, Adelaide and Melbourne.

This is a **full time, permanent** position based in our **Sydney CBD** office, with flexibility to work from home, once fully trained.

**YOUR RESPONSIBILITIES**
- Utilise reporting and systems available to identify and ensure daily compliance and legislative requirements are completed within timeframes along with sound data quality.
- Supporting Case Managers alongside the Team Leader and the Technical Specialists through the course of their day to achieve their daily activities to a high quality.
- Participate in regular panel reviews with Case Managers and key stakeholders focused on capability uplift in claims management strategy and project outcomes.
- Review treatment requests and provide support and coaching to meet quality standards and compliance to ensure decisions are fair, reasonable and accord with the relevant legislation, regulations, and guidelines.
- Communicate with internal and external stakeholders.
- Support Case Managers in areas such as medical spend initiatives and approval of payment of medical, hospital and rehabilitation expenses.
- Provide regular training to Case Managers & other Specialists where there is opportunity for continuous improvement or changes in process and/or legislation.
- In conjunction with the Team Leader identify, develop, and implement effective strategies to support the achievement of key performance and remuneration measures.
- Providing review and sign off on decisions Minor/Non-Minor Injuries, treatment, and other injury management requirements.

**ABOUT YOU**
- You enjoy sharing knowledge and coaching.
- Strong oral and writer communication skills and a passion for working in a team environment to achieve outcomes, customer focused approach and someone who loves attention to detail.
- Demonstrated experience in Injury management, particularly high risk significant injury claims.
- Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Exercise Science, Nursing, or other Allied Health Field), is required.
- Experience in injury management in rehabilitation/insurance/workers compensation is desirable.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please