Trainee Correctional Officer

Management & Training Corporation is a global leader in the corrections, detention, training, and education sectors operating 23 Job Corps centres, 21 correctional facilities, 5 detention centres, 11 prison and detention medical departments and 2 workforce development sites worldwide.

Our Vision is to be a leader in social impact by transforming lives and strengthening communities. We are proud of the incredible work our +8,000 employees do providing support, giving hope, and providing opportunities for a better life.

We promote a culture of Safety, Respect and Dignity. MTC instils the BIONIC (Believe It Or Not I Care) philosophy in all our centres. BIONIC means promoting a caring culture for change based upon safety, respect, and dignity.

BIONIC drives every interaction between employees and those detained at MTC facilities. This allows our inmates/transferees to feel heard, appreciated and treated with the utmost respect and in a culturally appropriate way. Our aim is to improve relationships and reduce stressors for inmates/transferees, so they feel cared for.

We are seeking a capable and motivated Trainee Correctional Officer to support the team at Parklea Correctional Centre.

As a Trainee Correctional Officer at PCC, you will undergo a 10-week training program that will give you the tools and knowledge to ensure the safety, security, and good order of the Centre. It will help deliver services that enable inmates to improve their lives and reintegrate successfully into our communities. You will also commence your Certificate III in Correctional Practise with ongoing training and support to assist you in finishing this qualification within 12 months. This is an industry recognised standard in corrections.

As a Trainee Correctional Officer, you will be committed to learning and working in a high-performing team. MTC Australia will set you up for success by providing you with all the professional training required to fully undertake this role.

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**Some of the Trainee Correctional Officer responsibilities are to**:

- Observe, supervise, and assess inmate activities and behaviour in residential areas, prison industries, recreational areas and other locations, monitoring and responding to unsafe, non-compliant and at-risk behaviours to maximise safety and security and minimise incidents
- Complete all documentation, reporting and administrative duties in accordance with established policies and procedures, including immediate reporting of matters and incidents where required, clear and detailed shift close reporting, use of online system for inmate and intelligence data, and use of whiteboards and other communication tools in Centre areas
- Ensure inmates are processed, moved, and accommodated in a safe, secure, and timely manner
- Maintain accurate and proper information in various forms and reports
- Assist and facilitate with the intake, induction, and discharge of inmates from the facility
- Conduct daily headcounts
- Report incidents in line with reporting guidelines
- Perform additional operational duties as required to support and assist management and stakeholders to ensure the safety and wellbeing of all personnel on site
- Respond to inmate enquiries and complaints respectfully and in accordance with defined policies, procedures and timelines
- Promote workplace health and safety in the workplace in line with Company policies, procedures and standards
- Respond appropriately and effectively to events and incidents

**Skills & Experience**:
Ideally, we are seeking individuals who are:

- Strong communication skills both verbal and written
- Passionate about working within a team environment
- Able to prioritise tasks to ensure completion of outcomes

**Mandatory qualifications and requirements**:

- Must obtain appropriate security clearances from New South Wales Police and Correctional Services New South Wales
- Must meet the physical requirements of the role and pass a functional fitness and health assessment; due to the demands of the role, applicants who consume alcohol excessively, abuse prescription drugs or consume illicit substances are unsuitable
- Must obtain and maintain a First Aid accreditation in the form of a current Statement of Attainment for HLTAID003 Provide First Aid

**Personal attributes**:

- Display sound judgment in responding to risks, threats, escalation, and managing sensitive situations and information appropriately as required
- Communicate verbally and in writing in a professional manner that is pro-social, appropriate for the audience, clear, thorough and effective
- Demonstrate empathy, cultural understanding, and the abilities to build rapport, influence, negotiate and navigate interpersonal differences with inmates, peers and others while maintaining professional boundary
- Show adaptability, perseverance, and courage in achieving required objectives under pressure and in the face of challenges
- Take ownership, pro-actively achieve objectives and continu