Data Analyst

1 month ago


Gold Coast, Australia HAYS Full time

Data Analyst Opportunity

The Data Analyst will report to the Coordinator, Project Services for induction, general supervision, management, performance management and quality of deliverables produced, and to ensure alignment with the defined project management methodology, standards, processes and tools.

The Data Analyst Senior will also report to the CX Program Manager and Data Lead for functional management and direction on day-to-day activities.

**About the role**:
Primary engagement will be on the Customer Experience Program (CXP). CXP is responsible for delivering the new ICT solutions that are referenced within the Customer Experience Strategy 2019-2024. The Strategy was developed following a period of community consultation, internal feedback, data analysis, and industry trending, with a vision is to make life easier for our residents, businesses, and visitors.

The solutions within the scope of CXP will enable the customer base to deliver a vastly improved customer experience. The solutions include customer portal, customer identity and access management (CIAM), customer relationship management (CRM) and customer data platform (CDP).

**Your Responsibilities**:
The primary responsibilities of this position will be based around the implementation of the CDP and include:

- Developing visualisation techniques to effectively communicate analytical results and support business decisions on customer data requirements
- Assist in general data profiling activities contained within identified systems and be able to develop key data artefacts to support project deliverables. E.g., Data models, data profiling, quality assessment reports, and ETL design.
- Definition and ongoing management of information principles, data standards, and customer data management
- Coordinate with the business areas to understand their information needs and identify ways to visualise and present information in a user-friendly manner
- Interpret data and analyse results to provide ongoing reports and visualisations
- Design, build and test any data ingestion processes that maybe required for the CDP implementation and support business verification of these processes.
- Provide knowledge transfer and functional assistance to the business on the use of reporting and visualisation or ETL processes when required.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2786044


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